An HPT Institute offered by ISPI ...

Performance Improvement Principles & Practices

ISPI is excited to bring you the new version of our highly acclaimed Performance Improvement Principles and Practices Institute. After months of work, the Institute faculty has updated the program and expanded it to include the latest thinking from the HPT Think Tank:

• Overview of HPT to Match the Certification Standards
• Performance Analysis to Worker, Work, and Workplace
• HPT and the Balanced Score Card
• Systematic Approach to Performance Consulting

In addition, the focus still includes the basic principles of the Standards of Performance Technology:

• Focus on Results
• System Thinking
• Add Value
• Work with Partners
• Use a Systematic Approach

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Performance Improvement: Principles & Practices is the premier learning event for those ready to acquire the performance consulting mindset so critical in today’s business climate. Guided by instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them. Takeaways include models, best practices, resources and a network of colleagues with a broad array of expertise.

I just completed my first Performance Consulting engagement since the Institute. The project was for one of our outsourcing partners who were not meeting any of the metrics agreed to in the SLA and had tremendous turnover (73%). I completed my analysis and presented my recommendations. The report has made it to the top levels of both companies. As a result of implementing the recommendations turnover is already down, and the company is meeting most of its metrics. It was an exciting project. The ISPI program provided me some useful tool and tips that helped! Thank you again!

Susanne D'Eustachio

"The Principles and Practices workshop ranks among the best learning experiences in my career. The faculty combined well researched content, practical tools and engaging facilitation into an experience that not only conveyed the material but had us demonstrate that we could apply it. Real change will occur in your organization if you apply the principles and practices in this workshop."

Scott Collins
Performance Consultant
American United Life Insurance Company

"It's the best [workshop] I've been to in my civilian career. As far as I am concerned, this  is the workshop to attend for anyone trying to get their arms around what performance consulting is all about.

What I liked most is that the workshop was long on practical application and short on theory. In other words, not a bunch of gobbledy-gook! The knowledge, experience, and real-world examples [the faculty] provided greatly enhanced the learning experience."

Bravo Zulu!"

Debbie Titus
Performance Consultant
WGP Leadership, Learning, & Performance

Institute Content And Processes

Institute Objectives

Performance Objective
Participants will be able to apply performance consulting skills and tools to analyze a real world performance situation and present possible solutions.

Learning Objectives
Participants will be able to:

• Define Human Performance Technology 
• Define performance and describe how to apply the HPT model to improve performance 
• Apply the Total Performance System to identify performance issues 
• Conduct a Gap Analysis to compare desired performance to actual performance in order to identify performance gaps 
• Identify possible causes for performance gaps 
• Prescribe appropriate interventions that could eliminate performance gaps 
• Identify levels of performance evaluation and the types of data that each level yields.

Program

Program Topics Include:

• Introduction to Human Performance Technology (HPT)
• Total Performance Systems
• Performance Analysis
• Cause Analysis
• Intervention Selection and Design
• Feedback/Evaluation
• Performance Consulting

Participants will engage in a variety of activities including:

• Case Studies
• Group Discussion
• Cracker Barrel*
• Skill Practice

* The Cracker Barrel's roundtable discussion format allows faculty members to share their expertise in a relaxing and fun atmosphere.  Not included in the Online Institute.

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Audience 

For whom is the Institute designed? Anyone charged with improving performance in the workplace, including training managers, instructional designers, performance analysts, and other experienced practitioners who want to work with leaders in the field to improve their knowledge about and skill in using human performance technology.

Who Belongs to ISPI?

Performance technologists, training directors, human resource managers, instructional technologists, human factors practitioners, and organizational consultants are members of ISPI. They work in a variety of settings, including business, academia, government, health services, manufacturing, banking, and the armed forces.

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The Faculty

The faculty team for each Institute offering is selected to include recognized pathfinders in the field as well as HPT leaders of the future. All faculty members have at least five years of practical experience in HPT. The faculty pool is expanding as additional people step forward, meet criteria, and submit case studies that meet the criteria for inclusion. The faculty for the Principles and Practices Institute includes the following HPT experts and Certified Performance Technologists (CPTs):

Dr. Roger Addison, CPT, and Director of Human Performance Technology, ISPI. Roger is an ISPI Past-President and Honorary Life Member as well as a highly regarded faculty member in the ISPI Transitions from Training to Performance Institute, and frequent presenter and workshop leader.

John Amarant, CPT, specializes in organizational alignment and has worked extensively with the implementation of large scale changes associated with the introduction of new strategies and changes typically associated with the adoption of new technology. 

Dr. Roger Chevalier, CPT, ISPI Director of Information and Certification. Roger has over 25 years of performance improvement experience. His past roles include having been a vice president of Century 21 Real Estate Corporation's Performance Division and a director of training for the U.S. Coast Guard's west coast training center.

Carol Haig, CPT, Principal, Carol Haig & Associates and past ISPI Board member. Carol helps organizations improve performance with solutions that align the work, the worker and the workplace to improve results. She has worked in a variety of industries for more than 25 years.

Jan-Peter Kastelein, CPT, MA. Jan-Peter is partner and managing director of Pioneer Spirit (Europe) B.V., a provider of training, consulting and digital workplace solutions for distributed business environments. He lives in Holland. Jan-Peter holds an MA in Organisational Psychology and is a doctoral candidate at the University of Twente. 

Lynn Kearny, CPT and past ISPI Board member, founder of Human Performance Management. Human Performance Management is a firm specializing in performance improvement. Lynn is an ISPI encore presenter and graphic recorder, and author of Designing Workplaces Where People Can Think. 

Dr. Miki Lane, CPT, past Board Member of ISPI, recipient of ISPI's Distinguished Service Award and two Awards of Excellence, Adjunct Professor, McGill University and Senior Partner of MVM Communications, has been helping organizations improve their workplace performance for over twenty five years.

Monique Mueller, CPT, MBA. Monique is founder and director of la volta consulting, a company specializing in performance improvement and international communication. Monique lives in Switzerland. She holds a degree from the School of Interpreting, Zurich and an MBA from the University of San Francisco. 

Mark Munley, CPT, is a member of the Performance Design Lab, a consulting, training and research organization. He brings management and consulting experience to the analysis, design and implementation of organization performance systems. Mark's experience includes: Sr. Manager of Organizational Design, Management Development and Training for Automatic Data Processing and Assistant Vice President, Performance Consulting, Wells Fargo Bank. 

Belia Nel, CPT and founder member of Leaders of Learners, a company specializing in developing performance consultants and providing a performance improvement consulting service. This is achieved through aligning the workplace, worker and work. Belia is also the president of the ISPI Chapter in South Africa.

Dr. Kenneth H. Silber, CPT is Associate Professor of Educational Technology, Research and Assessment at Northern Illinois University. He has specialized for 35 years in analysis, performance improvement interventions and evaluation. He was a Master Series speaker at ISPI and co-leads the "Business Glasses" Workshop. He is also co-author of Writing Training Materials That Work (2003) Jossey-Bass/Pfeiffer.

Dr. Donald T. Tosti, CPT is founding partner and managing director of Vanguard Consulting specializing in organizational alignment and has worked extensively with the implementation of large scale changes associated with the introduction of new strategies. Don is the President-Elect of ISPI and Honorary Life Member. 

Klaus Wittkuhn, CPT, MA. Klaus is founding partner and managing director of train Ltd., a consulting and training company specializing in the design of performance systems. He lives in Germany. Klaus teaches at two Universities and has published widely on different topics related to performance improvement, including the first German book on HPT, Improving Performance.

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Cancellation and Substitution Policy

All cancellation requests must be submitted in writing and received by ISPI no later than 14 calendar days  before the scheduled institute. A refund (minus a $50 cancellation fee) will be given for cancellations received by this date. No refunds will be given for cancellations received on or after the 14 calendar days  deadline. Telephone cancellations will not be accepted.  Please notify the ISPI of any substitutions in writing 14 calendar days  before scheduled institute. The appropriate rate will be applied to the substitute attendee.

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If you are a self-directed and accomplishment-oriented person, Online ISPI Institute courses are for you! You can access the course materials 24 hours a day, seven days a week during an Online Institute course. 

What instructional methods are used in the Online ISPI Institute? 

Online ISPI Institute courses are designed to provide maximum freedom in accomplishing course activities. You will accomplish Online ISPI Institute courses using a combination of reflective readings, self-directed and self-assessed activities and open-ended discussion of course content with peers and instructor(s). 

You do not need to 'log on' at any special time. You will complete activities and discuss your conclusions with peers and instructor(s) asynchronously - you log in and complete activities, post comments and responses to your peers and instructors whenever it's convenient for you. The next time they log in, they'll see your comments and can respond to you. Later, when you log in again, you'll see their comments. 

You set your daily schedule - asynchronous instruction gives you the freedom to work on the course when it's convenient, while still accomplishing everything else in your busy day. 

How are materials delivered to me? 

All online ISPI Institute courses will provide Internet-accessible online course materials and a set of job aids to assist you in using the online courseware tools (you can print them locally if you prefer reading from paper copies). No special file readers, plug-ins, players or add-on software are necessary! 

After you register you will receive an email message containing directions for accessing the Online ISPI Institute course, and your username and password. This email message will also provide directions for downloading and printing the Job Aids you'll need to help you use the Online ISPI Institute courseware.

What if I have technical problems during the course? 

Job aids will be your first line of defense in solving technical problems. In addition, Online ISPI Institute students will be provided with a toll-free number (in the continental US) or toll-number (outside the continental US) to access technical support for the courseware system, 8:00AM - 4:00PM Mountain time. Technical problems associated with Internet access or your computer hardware should be referred to your Internet Service Provider (ISP) or a computer technician.

What Do I Need in Order to Succeed 
in the Online ISPI Institute? 

Time requirements 

You should plan to spend 6- 8 hours per week, for the three weeks of the Online ISPI Institute (a total of 18-24 hours). This is analogous to a three-day onsite workshop. 

Technical and skill requirements 

In order to take an online ISPI Institute course, students must own or have convenient access (a minimum of 2 hours per day, 4 days per week) to a complete computer system. Your computer can be a Pentium PC running Windows 95 or newer, or a Macintosh running System 7.5 or newer; at least 32 MB RAM; a 28.8 baud or faster modem, or a network connection; and a modern WWW browser (see below). 

Additional criterion and requirements for taking an online ISPI Institute course are:

• The computer you will use to access the course must have a network connection or a dialup Internet Service Provider (ISP). Most ISP's will permit students to participate without problems (including AOL, CompuServe, and MSN). The "E-mail only" version of JUNO will not be sufficient for accessing online ISPI Institute courses. (NOTE: Internet access charges are not included in the cost of the ISPI Institute.)
• A working email account. 
• A JavaScript capable browser for accessing the Internet (Microsoft Internet Explorer version 5 or newer, or Netscape Communicator version 4 or newer). 
• Basic keyboarding and computer file-management skills (locating files on your computer's hard disk).

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