Professional Certificate in
Performance Improvement Management

Online Program

The program is designed for performance improvement professionals with 5-10 years of experience moving into management.

The courses provide concepts and skills necessary for you to:

• more effectively manage projects and teams,
• build coalitions, and
• pitch and show value for performance system projects and infrastructures.

Each course provides practical tools and advice, as well as giving you the theoretical underpinning and vocabulary needed to more effectively explain and defend your strategic decisions.

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• 2 week asynchronous online courses provide important collaborative learning opportunities, yet offer flexibility to meet your schedule.
   
• Courses cover immediately relevant professional topics (see course descriptions).
   
• Complete 4 courses to earn your Professional Certificate in Performance Improvement Management.
   
• Online course discussions are facilitated by Faculty Experts offering great learning and networking opportunities with peers.
   
• Each course requires approximately 10 hours of work including readings, participation in online discussions, and course assignments or projects.
   
• Each course earns 1 CEU (Continuing Education Unit) for a total of 4 CEUs for completing the certificate program.

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Complete any 4 of the following courses to earn a Performance Improvement Management Certificate.  Courses may be taken individually or as part of the Certificate Program.

An overview of each course follows. More information, including learning objectives, is available at the Ithaca Online Learning center.

Change Management

Change efforts are often complex, messy, and impacted by cultural forces. You will examine concepts, models, roles, and best practices for implementing and managing change initiatives effectively.

Designing and Modeling Communication Systems and Infrastructures

Learn how to become the architect of a coherent and vibrant system of rules (policies, procedures, and standards) and tools (technologies and vehicles).

Evaluating Emerging Technologies

Learn what’s hot and what’s not even on the radar screen, and how to assess if and how you should adopt a new technology.

Leadership and Coalition-Building

Leading means more than managing. You’ll develop new ways to leveraging your strengths and preferences, to build effective teams, and to manage upwards.

Managing Across the Generations

You'll learn how leading organizations attract, train, communicate with, and motivate youngsters, accommodate the needs of experienced elders, and capture the knowledge of the quickly-retiring Baby Boomers.

Managing Projects with In-House and Outsourced Teams

Develop skills in writing and using RFPs, budgeting, scheduling, coordinating responsibilities, and using collaboration technologies to bring successful projects in on time and within budget.

Needs Analysis and Performance Consulting

Move beyond being a creative producer to a consultant who identifies and closes business performance gaps, using a set of analytical methods and a wide variety of solutions.

ROI and Beyond: Demonstrating the Value of Performance Systems as a Business Asset

Learn how to calculate the potential and current value of performance improvement systems and projects as they contribute to the intangible asset portfolio and shareholder value of your organization.

Strategic Planning

Acquire a deeper understanding of strategy concepts and learn to develop a strategic plan that creates alignment with organizational priorities and cultivates influence with senior leadership.

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The courses are 2 week online sessions which begin on a Wednesday and end on a Tuesday.   The setup/welcome period begins on the Monday preceding the course, while a two day wrap-up period will follow the conclusion of each course. The courses are scheduled consecutively to allow you to earn your certificate in a timely way.

Register Online Today!  To register:  (1) select the number of courses you plan on enrolling for in the online program; and (2) check-off each course within your program. Course registration subject to availability.

Course Schedule

2008

October 15 - October 28 -- Registration Deadline: October 12
Change Management

October 15 - October 28 -- Registration Deadline: October 12
Designing & Modeling Communication Systems and Infrastructures

November 5 - November 18 -- Registration Deadline: November 2
Evaluating Emerging Technologies

November 5 - November 18 -- Registration Deadline: November 2
ROI and Beyond

2009

January 28 - February 10 -- Registration Deadline: January 25
Leadership and Coalition-Building

January 28 - February 10 -- Registration Deadline: January 25
Needs Analysis and Performance Consulting

February 18 - March 3 -- Registration Deadline: February 15
Managing Projects with In-House and Outsourced Teams

February 18 - March 3 -- Registration Deadline: February 15
Strategic Planning

March 25 - April 7 -- Registration Deadline: March 22
Designing & Modeling Communication Systems and Infrastructures

March 25 - April 7 -- Registration Deadline: March 22
Change Management

April 15 - April 28 -- Registration Deadline: April 12
Evaluating Emerging Technologies

April 15 - April 28 -- Registration Deadline: April 12
Managing Across the Generations

May 27 - June 9 -- Registration Deadline: May 24
Needs Analysis and Performance Consulting

May 27 - June 9 -- Registration Deadline: May 24
ROI and Beyond

June 17 - June 30 -- Registration Deadline: June 14
Leadership and Coalition-Building

July 8 - July 21 -- Registration Deadline: July 5
Strategic Planning

2009 Continued

September 9 - September 22 -- Registration Deadline: September 6
Change Management

September 9 - September 22 -- Registration Deadline: September 6
Managing Projects with In-House and Outsourced Teams

September 30 - October 13 -- Registration Deadline: September 27
Designing & Modeling Communication Systems and Infrastructures

September 30 - October 13 -- Registration Deadline: September 27
ROI and Beyond

October 21 - November 2 -- Registration Deadline: October 18
Leadership and Coalition-Building

October 21 - November 2 -- Registration Deadline: October 18
Evaluating Emerging Technologies

November 4 - November 17 -- Registration Deadline: November 1
Managing Projects with In-House and Outsourced Teams

November 4 - November 17 -- Registration Deadline: November 1
Needs Analysis and Performance Consulting

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Registration Notes:

1. Each course has a limited enrollment; registration is based on availability.
2. Only 4 courses are required for an online Performance Improvement Management Certificate.  Additional courses are available but not required.
3. Subsequent registrations are available on a per course cost subject to course availability.
4. Changes to registered courses are accepted up to the course deadline subject to course availability.

* -- Includes a 10% discount for advance purchase.

Registration Options: Call, Email, or Register Online

• Call 1-301-587-8570 or email info@ispi.org to be invoiced. Payments accepted by credit card (VISA, MasterCard, Discover, American Express), check, or wire transfer. Please provide the date(s) of each course for which you wish to register.
   

• Register Online Today! To register:  (1) select the number of courses you plan on enrolling for in the online program; and (2) check-off each course within your program. Course registration subject to availability.

For changes to your registered program, please email info@ispi.org or call 1-301-587-8570. 

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Program Coordinator & Faculty Expert: Diane Gayeski is internationally recognized for her work as a professor, scholar and consultant in organizational learning and communication, business performance improvement and educational technologies. She is Associate Dean for Academic Initiatives and Professor of Communication Management & Design in the Park School of Communications at Ithaca College (NY) and has taught for 30 years. In addition, she has led over 300 projects for clients worldwide to help them assess and adopt new communication technologies and management systems. The author of thirteen books and scores of articles, Dr. Gayeski is a frequent speaker at conferences and executive briefings and has been quoted in the Wall Street Journal, Business Week, Corporate University Review, Training Magazine, and ComputerWorld. Her latest book, Managing the Communication Function, is a resource for this program.

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