ISPI PerformanceXpress
the International Society for Performance Improvement Newsletter
Columns and Featured Articles -- Hot topics and trends in performance improvement from current and past issues.
Search PX -- Use the PX Search feature to look for an article or author from current and past issues.
Past Issues -- Complete issues listed by year and month.
Hot Topics and Trends in Performance Improvement
Each monthly issue of PerformanceXpress contains exciting feature articles highlighting current developments and ideas in performance improvement, as well as regular columns written by dedicated professionals spotting trends, presenting Human Performance Technology (HPT) case studies, and delving into behavioral science. The columns are categorized by title below. You may view full issues of the newsletter by clicking on the Current and Past Issue links above, or read select columns: the choice is yours. It’s all here organized to give you quick access to the best online content for performance improvement professionals.
To
further enhance the value of the award and to ensure greater exposure of the
program throughout the Society's membership and the profession, ISPI asked
current Awards of Excellence recipients to contribute an article highlighting
their projects.
Below are links to the archived
articles:
October 2005: Standalone WBT: How to Produce Effective, Learner-Controlled Web-based Training, by Carmen Taran, CPT, EdD
September 2005: Web-Based Training Development Specifications, by Judith A. Theobald, CPT, David B. Schultz, CPT, & William H. Taylor, CPT
August
2005: Outstanding Instructional Communication: Training Ain’t
Performance, by Harold D. Stolovitch, CPT, PhD, and Erica J. Keeps, CPT
June
2005: Evaluating Training Programs -- Eight Modules, by Mary
Lanigan
Started
in December 2004, the vision of CPT@Work:
A place where anyone, any time, from any place, can go to find a case study of
how a human performance technology approach to improving individual and
organizational performance made a difference.
If you are a Certified Performance
Technologist and would like to submit a story, contact Brian Desautels, CPT at briandes@jb2dperformance.com for more information.
Below are links to the archived
articles:
October 2005: Team-Management Relationships, Department of Local Government, by Christine Marsh, CPT
July
2005: Real Estate and Relocation Services Firm, by Howard B.
Lewis, CPT, PhD
June
2005: Call Center Operation, Deregulated Electric Service
Provider, by Paul Travalini, CPT
May
2005: HR Department, County of San Bernardino, CA, by Kevin
Wilcoxon, CPT
April
2005: Southwest, Municipally-owned Energy Company, by Steven
Price, CPT
January
2005: Midwest Credit Union, by Sally Lollie, CPT
December
2004: Introduction to CPT@Work
This series of articles was contributed monthly from March 2002 to November 2004 by Carl Binder, CPT, PhD. The purpose of the column is to provide practical perspectives, strategies, and techniques for gathering, analyzing, and presenting measures of behavior, accomplishments, and business results as part of the practice of performance improvement.
Below are links to the archived articles:
November 2004: Remembering a Measurement Giant: Ogden R. Lindsley (1922-2004)
October 2004: Using High Fidelity Simulations to Certify Performance
September 2004: The Dangers of Percent: An Example
August 2004: Units of Analysis and Units of Measurement
July 2004: The Power of Count Per Minute Measurement
June 2004: How Often Can You Make a Decision?
April 2004: The OBM Network: A Resource for Data-Based Performance Improvement
March 2004: Metrics, ROI and Accomplishments (the missing element)
February 2004: Why to Avoid Statistics
January 2004: Counting One’s Own Behavior and Accomplishments
November 2003: Measurement and “Research-based” Methods
October 2003: A Challenge to Present Measurements to Colleagues
July 2003: Why Do We Measure? And How?
June 2003: Projecting Trends, or How I Got a New Consulting Gig
May 2003: Building in Results Measurement from the Start
April 2003: Learning is a Trend in Performance
March 2003: Using Surveys and Questionnaires
February 2003: Using the Right Graphs to Make Better Decisions
January 2003: Graphing Results: Solution or Deeper Trouble?
December 2002: Ch…Ch…Ch…Ch…Ch…Changes
November 2002: Got Results? at ISPI 2003 and A Great Article
October 2002: Things to Count in a Customer Call Center
September 2002: Back to Basics
August 2002: Making an Impact
July 2002: Measurement and HPT Research
June 2002: Got Results?
May 2002: Deciding What Worked
April 2002: The Dangers of Percent
March 2002: Introduction to Measurement Counts!
In 2005, Carl Binder, CPT, PhD,
debuted this new monthly column that explores behavior science and shares how he
find its principles helpful in understanding and addressing different types of
performance challenges.
Below are links to the archived
articles:
December 2005: Creating and Learning by Leaps and Bounds
November 2005: Let's Give Credit Where Credit is Due
October 2005: Matching Environments to Performance Requirements
September 2005: Where Did "Accomplishment-based" Come From?
August 2005: Who Cares About Probability of Response?
July
2005: Measuring the Probability of Response
June
2005: Consequences & Incentives: Taking the Context into Account
May
2005: It’s the Contingency, Stupid!
April
2005: Superstition…in Pigeons, People, and Organizations
March
2005: What is a Concept?
February
2005: The inaugural Tidbits
article
This article series, written by
Carol Haig, CPT and Roger Addison, CPT, EdD, began in 2002. At its inception,
the series consisted of quick
takes on the trends in organizations that are driving performance in today’s
business environment. As the column evolved, the focus changed from identifying
the current trends to peeking into the future. Carol and Roger now ask their
guests to predict what HPTers and the organizations we serve will encounter in
the next few years.
If you have been spotting trends
that may be of interest to the PX readership, contact Carol at
carolhaig@earthlink.net
or Roger at roger@ispi.org.
Below are links to the archived articles:
December 2005: A Look Back and a Peek Ahead
November 2005: Future Watch, Featuring Tony Wickham
October 2005: Future Watch, Featuring Guy Wallace, CPT
September 2005: Future Watch Update, Featuring Paul Harmon
August 2005: Future Watch, Featuring Paul Elliott
July
2005: Future Watch, Featuring Allison Rossett, CPT
June
2005: Future Watch, Featuring Christine Marsh, CPT
May
2005: Future Watch, Featuring Bill Daniels
April
2005: An Insider’s View: Featuring Matthew Peters, CPT, & Janet
Weisenford, CPT
March
2005: Future Watch, Featuring Jeanne Farrington, CPT, EdD
February
2005: Future Watch, Featuring Geary
Rummler, CPT
January
2005: Insider’s View – Are you a Trendspotter?
November
2004: An HPT View
October
2004: Future Watch, Featuring Bob Horn
September
2004: Future Watch, Featuring Marc
Rosenberg, CPT
August
2004: Future Watch, Featuring
Jolanda Botke, CPT, & Joep Straathof
July
2004: Future Watch, Featuring Dale
Brethower
June
2004: Future Watch, Featuring Monique
Mueller, CPT
May
2004: Future Watch, Featuring Carl
Binder, PhD, CPT
April
2004: Future Watch, Featuring Lynn
Kearny, CPT
March
2004: Future Watch, Featuring Dr. Jim
Hill, CPT
February
2004: In Memory of Claude
Lineberry
January
2004: What Have We Learned?
November
2003: Future Watch, Featuring Ron Zemke,
CPT
October
2003: Future Watch, Featuring Ann
Parkman, CPT
September
2003: Future Watch, Featuring Vince
Patton
August
2003: Future Watch, Featuring Paul
Harmon
July
2003: Future Watch, Featuring Dana
Robinson
June
2003: Future Watch, Featuring Belia Nel,
CPT
May
2003: Future Watch, Featuring Rodger Stotz, CPT
April
2003: Future Watch, Featuring Harold
Stolovitch, CPT, PhD
March
2003: Future Watch, Featuring Donald T.
Tosti, CPT, PhD
February
2003: Future Watch, Featuring Judith
Hale, CPT
January
2003: Snapshots from the Field, Featuring Diane Gayeski
December
2002: Snapshots from the Field,
Featuring Deborah Stone, CPT
November
2002: Snapshots from the Field,
Featuring Kathleen Whiteside
October
2002: Snapshots from the Field,
Featuring Edgar Necochea & Rick Sullivan
September
2002: Snapshots from the Field,
Featuring Mark Johnson, CPT
August
2002: Snapshots from the Field,
Featuring Timm Esque, CPT
July
2002: Snapshots from the Field,
Featuring Artur Nunes, CPT
June
2002: Snapshots from the Field,
Featuring Klaus Wittkun, CPT
May
2002: Snapshots from the Field, Featuring Dick Clark, CPT, EdD
April
2002: Snapshots from the Field, Featuring Rob Foshay, CPT, PhD
March
2002: Snapshots from the Field, Featuring Margo Murray, CPT
Here you will find current and past models and tools featured in the 2006 edition of TrendSpotters. We invite you to download any of the models and tools for your use. Please remember: when you use these models and tools, be sure to reference the source provided on this page.
Please Note: The articles below are Adobe PDF files. To access, please allow adequate time for these files to be downloaded to your computer. To save a PDF file to your Desktop, right click on the link and select "Save As."
November 2007: Organizational Evaluation Process Inventory, Dawn Snyder
October 2007: RSVP+, Carol Haig & Roger Addison
September 2007: The GAP-ACT Model, Fred Nickols
August 2007: I3 Change Implementation Model, Lance Dublin
July 2007: Six Disciplines of Breakthrough Learning, Cal Wick
The 6Ds- Six Disciplines of Breakthrough Learning (PDF)
Six Disciplines Guide (PDF)
6Ds- Learning Transfer and Application Scorecard (PDF)
June 2007: The Multi-level Performance Framework, Mariano Bernárdez, CPT, PhD
Multi-level Performance Framework (PDF)
Aligning HPT Models: Performance Levels-Key Questions (PDF)
May 2007: The Impact Evaluation Process, Ingrid Guerra-López, PhD
April 2007: Performance Analysis Worksheet, Roger Chevalier, CPT, PhD
Performance Analysis Worksheet (blank PDF)
Performance Analysis Worksheet (completed PDF)
March 2007: Performance-based Management System, Carol Panza, CPT
February 2007: The
Criterion-referenced Test Development Model, Sharon Shrock, PhD,
and Bill Coscarelli, PhD
The Criterion-referenced Test Development Model (PDF)
Article: Make the Test Match the Job (PDF)
Article: The Two Most Important Things You Can Do to Improve Testing
in Your Organization (PDF)
January 2007: Planner and Sidekick Performance Support Model, Allison Rossett, CPT, EdD
November 2006: The Performance Map, Carol Haig, CPT, and Roger Addison, CPT, EdD
The Performance Map (PDF)
October 2006: Organizational Elements Model (OEM), Roger Kaufman, CPT, PhD
Organizational Elements Model (PDF)
OEM Application Exercise (PDF)
September 2006: TopSwimmingAmsterdam (TSA) Performance Design Model,
Michiel Bloem
and Arnoud Vermei
August 2006: The GECKO Framework, Thom Haller
GECKO Framework (PDF)
Go to www.infodn.com/download/student. Select Tools and then link to Sample Planning Document. You will download a template that, when complete, can serve as your basic project plan.
July 2006: The Optimizing Use of Resources Model, Klaus Wittkuhn, CPT
Optimizing Use of Resources Model (PDF)
Plot Points: Use the plot points to help set project priorities. (PDF)
June 2006: The Cognitive Task Analysis Model, Rob Foshay, CPT, PhD
May 2006: The Operating Concept Model for Facilitating Mentoring, Margo Murray, CPT
Operating Concept Model for Facilitated Mentoring (PDF)
Automotive YES Implementation (PDF)
April 2006: The Implementation Model, Judy Hale, CPT, PhD
Implementation Model (PDF)
March 2006: The Organizational Alignment Model, Donald T. Tosti, CPT, PhD
Organizational Alignment Model (PDF)
Organizational Alignment Analysis Tool (PDF)
February 2006: The Anatomy of Performance Framework, Geary Rummler, CPT, PhD
Anatomy of Performance Framework (PDF)
Troubleshooting the Human Performance System (PDF)
Human Performance Worksheet (PDF)Note: Models from Serious Performance Consulting According to Rummler, by Geary A. Rummler, published by ISPI, Copyright 2004.
January 2006: The Performance Technology Landscape, Roger Addison, CPT, EdD
Written
by experts in the field, the following articles cover hot topics and the latest
ideas in Human Performance Technology and are must-reads for all performance
improvement professionals.
Below are links to the archived
articles:
January 2006: How Time Series Designs Work: Why They are Practical and Powerful, and Why You Should Care, by Dale M. Brethower, PhD
December 2005: Are You Recognized for Your Work? Submit it to ISPI!
December 2005: Accountability--A Strategy for Improving Performance, by Mark Elliott, CPT and Greg Duffy
December 2005: Empowerment, Part Three, by Guy W. Wallace, CPT
November 2005: Empowerment, Part Two, by Guy W. Wallace, CPT
October 2005: Human Performance Technology: Focus on Innovation or Correction?, by Donald Tosti, CPT, PhD
September 2005: Empowerment, Part One, by Guy W. Wallace, CPT
June
2005: Exploiting Virtual Classroom Technology for Learning, by Ruth Clark,
EdD
April
2005: Meaningful Metrics: A Consultant’s Perspective, by Cedric Loggins
February 2005: User-Centric Metrics Approach, by
December
2004: Designing an Internal Performance Improvement Organization.
Five Questions, by Jim Hill, CPT, & Rodger Stotz, CPT
December
2004: 10 Tips for Maximizing Measurement, excerpted from Effectively
Managing Performance Measurement Systems, a benchmarking report
published by APQC
October 2002: Population Reports Publishes Issue on Performance Improvement
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