Editor’s Notes
by James A. Pershing
Level 2 Assessment May Eliminate the Demand for ROI
by Sharon A. Shrock
Implementation: The Glue of
Organizational Change
by Roger M. Addison and Clayton R. Lloyd
Driving Skills in the Right Direction
by Marsha Frady
Conducting a Customer-Focused Performance
Analysis
by David A. Grant and James L. Moseley
Instructional Development and ISD4
Methodology
by Robert D. Tennyson
Professional Practices: Surviving Email:
Road Rage on the Information Superhighway
by Jane Ranshaw
Research Review: Layoffs and Re-employment: A
Banking Case Study
by Eugene Ognibene, Joseph P. Yaney, and Betty L. Schroeder
Research, Practice, Comfort, and Our Future: Observations on the Research
Contribution of Gayeski and Adams’ "Barriers and Enablers to the Adoption of
Human Performance Technology"
by Roger Kaufman
Book Review: Emotional Intelligence at Work: The Untapped Edge for Success
by Hendrie Weisinger
reviewed by Renee L. Loth Cali
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