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  • Tuesday, January 16, 2018 7:00-8:00PM (EST)

    Presented by: Dr. Tim Brock, PhD

    Register at: www.ispi-dc.org

    In this free webinar, you will hear how the Institute of Medicine's 2011 report on the future of nursing and global human capital identifies an emerging, untapped opportunity for performance improvement professionals to apply ISPI's 10 international standards that executives expect and will fund.

    You will also learn how to integrate 30+ years of professional role-based behavioral competency research and insights with 21st century big data performance analytics to diagnose and remedy real-time workplace role and practice competence/behavior gaps and also demonstrate the impact results were a worthy investment.

    Finally, you will recognize how this new performance improvement capability can add value to your professional capabilities by relating your work environment to multiple case studies where this emerging performance improvement analytics capability is current transforming how organizations are measuring and developing actual workplace competence.

  • ISPI Montreal General Annual Meeting

    ISPI Montreal will hold its Annual General Meeting shortly. Come learn more about upcoming plans for the Chapter and network with colleagues and friends!

    Date: October 11, 2017

    Time: 6-8 p.m.


    Concordia University, Education Building
    1616 St. Catherine West, Montreal
    Room FG 5.315

    Light refreshments will be served.

    Please note: This event will be free of charge.

  • Our Next Webinar:

    Date: Oct. 26, 2017; 11:00 AM -12:00 PM PDT

    Topic: The Key to Performance: Understanding Value Creation

    Register here: https://www.ispibabs.org

    Presenters: RICK RUMMLER

    Richard A. “Rick” Rummler is Vice President of Process and Performance Management at Muve Health, an innovative healthcare startup focused on reinventing the delivery of healthcare. Prior to joining Muve, Rick was an industrial process engineer and organization performance architect with 25 years of experience consulting, coaching and training with business leaders, domain experts and cross-functional process improvement teams. He has worked with organizations in Asia, Europe and North and South America in support of a wide variety of performance improvement and management initiatives. He is a co-author of the book White Space Revisited: Creating Value through Process.

    Rick's consulting experience includes a wide range of interventions including: Process improvement and reengineering, organization redesign, and measurement and management system design. These initiatives have addressed most business sub-systems including: market development and customer acquisition; product & service development and roll-out; order processing and fulfillment including manufacturing; and customer retention and service. Organizations that have benefited from Rick's consultation and project leadership span every major industry and including organizations such as: Bristol-Myers Squibb, NueHealth, Idaho National Lab and the United States Navy.

    An experienced presenter of performance improvement and concepts and tools espoused by his father Dr. Geary A. Rummler and associated thought leaders, he has delivered training programs to manufacturing and service organizations as well as government agencies and the military. Organizations that have benefitted from his knowledge and skills include: CIGNA, Citibank, DuPont and Hewlett Packard. Rick was a keynote presenter at Gartner’s 2011 Business Process Management Summit in London and presenter at the 2011 Building Business Capability conference in Fort Lauderdale, Florida.


    Whether your focus is people, processes, technology or organizations, the starting point and ultimate litmus test of our ability to improve performance lies in the understanding of value creation. Rick Rummler will share an approach and a set of models that have proven effective in understanding and improving the value created by organizations and businesses of all types and sizes.

    Regardless of the scope or constraints of a performance improvement initiative, It’s critical to make the connection to organization and business value. Doing so allows for better prioritization of efforts and investments, fosters alignment of stakeholders, and reduces the likelihood of unintended consequences.

    The approach and models are based on the teaching and work of Dr. Geary Rummler. Rick will share his experience applying them in a wide variety of organizations and businesses including his current focus – a healthcare startup.

    Note: Registered attendees will receive an email with a link to the webinar. If the link is not included in the initial registration confirmation, it will be sent a few days in advance of the event.

    For details about the other events listed above, please visit our chapter Events page: http://ispibay.org

  • ISPI-LA One-Day Workshop:
    Improving Workplace Performance
    Tuesday, October 17, 2017 - 9:00am - 5:00pm
    Come Hungry - Leave Smarter!

    Every day, managers and supervisors look at the present level of performance and compare it to the desired level. Then, they usually apply solutions that they, or others, have used in the past. Unfortunately, these solutions are often ineffective and may even decrease performance.

    This interactive one-day workshop will teach managers, supervisors, and trainers to use a systematic approach to defining, addressing, and eliminating gaps in workplace performance.

    Based on the work of Dr. Roger Chevalier, former director of information and certification for ISPI and recent recipient of ISPI's the Thomas Gilbert Award for Distinguished Professional Achievement, this workshop provides an overview of performance improvement, the Behavior Engineering Model, and a user-friendly cause analysis tool that you can use immediately.

    "The most important role of Managers
    and Supervisors is to create work environments
    where their people can succeed."
    Roger Chevalier

    Workshop participants will gain greater insight and improve their skills in:
    Identifying the influences on performance.
    Defining the present level of performance, the desired level of performance, and a reasonable goal.
    Identifying performance shortfalls.
    Determining the underlying causes for the performance gaps.
    Selecting appropriate interventions to improve performance.
    Managing the change process and evaluating the results.
    The workshop is most effective when participants bring a performance issue from their workplace and apply the skills and tools from the workshop to that performance shortfall. In the weeks following the workshop, the facilitator will periodically coach on the implementation and evaluation process. Upon documentation of the intervention and evaluation, participants can earn a Performance Improvement Practitioner certificate from ISPI.

    Your Presenter

    James E. Morrison, CPT

    Commander, USCG (retired)
    Principal, JEMorrison Consulting, LLC

    James Morrison retired from the US Coast Guard in 2008 at the rank of Commander after 31 years' service, seven enlisted and 24 commissioned. As an officer in the US Coast Guard, Jim was always involved in developing and delivering training. He has served in Operations Officer and as Commanding Officer aboard USCG ships. Jim got involved in human performance technology when he was selected to lead the USCG Buoy Tender System Study, an analysis of the way a new fleet of 30 shops was staffed, trained, and maintained. Recognized as a Certified Performance Technologist by ISPI since 2003, his internal performance improvement consulting for the Coast Guard included serving as Ship Transfer Training Officer for International Affairs, the Operations Directorate's representative for the construction of a new heavy icebreaker for the US Great Lakes, and as USCG Intelligence Liaison to DHS Intelligence and Analysis.

    Since retirement, Jim has provided training and consulting services for the military, government, and the healthcare and energy sectors. He served on the Proofpoint Systems' team for the Global Review for the Defense Security Cooperation Agency that was recognized by ISPI's Award of Excellence. He has specialized in implementing a culture of safety and reliability in high consequence industries and has consulted for Luminant Power in Texas, American Electric Power in Ohio, Catholic Health Initiatives, Seattle's Swedish Medical system, Queen's Medical Center in Honolulu, and the Duke Energy nuclear fleet.

    He has published articles in ISPI's Performance Improvement magazine and PerformanceXPress online magazine. Jim has presented at ISPI national and international conferences, for the North American Electric Reliability Corporation, and for the Maritime Technology Society. Jim is one of the CPT's selected by Dr. Roger Chevalier to facilitate the "Improving Workplace Performance" workshop.

    Event Schedule and Details

    Complimentary breakfast and lunch are included.

    At ISPI-LA, "Come Hungry...Leave Smarter."

    Check-in at 8:30am, coffee and breakfast (included with program)
    Introductions and discussion of performance challenges
    Discussion of the Behavioral Engineering Model and Influences on Performance, defining performance gaps and a reasonable goal for improvement
    Lunch 12:00 pm-1:00pm (included with program)
    Discussion of gap analysis, cause analysis, and driving/restraining forces
    Through several case studies, introduction of a Cause Analysis Worksheet
    Discussion of performance improvement "levers" and intervention selection
    Change strategies and managing change
    Review and closing remarks 4:45pm


    Antioch University Campus
    400 Corporate Pointe, Room A1006
    Culver City, CA 90230

    Antioch University Campus is located at 400 Corporate Pointe, off of Slauson Blvd, a few blocks from the 405 Freeway. The workshop will be held in Room A1006 on the main level. Enter the Lobby and make a right at the first hallway.

    Park in the parking garage for 400 Corporate Pointe, on level 6 or 7. The entrance to the campus is from the 4th floor of the parking garage, across the courtyard and through the glass doors the Lobby.
    Bring your parking ticket with you to the workshop for validation.

    Campus Map and Directions

    Map and directions are available here.

    Event Fees (includes breakfast, lunch, and parking)

    Non-Member Rate $600.00

    ISPI-LA Member Rate $400.00 - JOIN TODAY and SAVE!
    * If you join ISPI-LA on the day of the event, you may attend at the member rate!

    See you on October 17th!

    Come Hungry, Leave Smarter

    REGISTER at http://ispi-la.org

  • ISPI Potomac Session Announcement

    October 17, 2017
    World Learning, Inc.
    1015 15th Street NW
    Washington, DC 20005
    Leveraging the Basics to Design High Performing Work Systems

    Dr. Paul H. Elliott
    Exemplary Performance, LLC

    Imagine what it would be like if you worked in a place that was designed so that employees thrived, the organization consistently exceeded expectations and its customers/clients couldn't stop raving about it. Is this a utopian dream or an achievable reality? This discussion will center on taking some of our "basics" to design a high-performance work environment.
    More information and online registration here or at www.ispi-dc.org

    Paul H. Elliott is the President of Exemplary Performance, LLC based in Annapolis, Maryland. Dr. Elliott’s expertise is in the analysis of human performance, the design of interventions that optimize human performance in support of business goals, and strategies for transitioning from training to performance models. Dr. Elliott assists organizations in performance analysis, instructional design, product and process launch support, design of advanced training systems, and the design and implementation of integrated performance interventions.
    Dr. Elliott received his Ph.D. in Educational Psychology from the University of Illinois. He received his M.S. in Instructional Technology from Syracuse University and a B.A. in Psychology from Rutgers University. He is the Co-author of Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers. Dr. Elliott frequently presents at various national and international conferences.

    Upcoming event information:
    Leveraging the Basics to Design High Performing Work Systems
    World Learning, 1015 15th Street NW, 7th Floor
    Date: Tuesday, October 17, 2017
    6:00 PM EDT

    Complementary Dinner: 5:30 - 6:00

  • Are you in Northern California? (Or – do you need an excuse to visit?)
    Join us at our “Oyster Barrel”: ISPI Bay Area/Boise State Chapter’s Face-to-Face Event, Saturday October 14, 2017 in Petaluma, CA
    Register here: https://www.ispibabs.org
    Please register ASAP, and at least a week in advance. We must provide a list of attendees to the USCG in advance, and attendees will need to check in at the Front Gate.
    Back by popular demand - the Oyster Barrel! We are inviting many performance improvement professionals in Northern California (and beyond!). Join us to connect, catch up, network, exchange ideas, build community, and - of course- eat, and have fun. We'll even have a give-away, with books donated by local authors in the performance improvement field. Bring your business cards for a drawing. (We'll have some blanks if you don't have a business card.)
    Family and friends welcome! We will not just "talk shop." :) Note that registration is by individual, so to include another person, just register them.
    Time and Date: 11:00 AM to 2:00PM, Saturday, October 14, 2017
    Place: USCG Training Center, 599 Tomales Road, Petaluma, California.
    This year we are pleased to announce that we are being hosted by the US Coast Guard (A BIG thank you to them!), at a Lake Recreation Area in their Petaluma Training Center.
    Directions: Use your GPS or Mapping application to take you to the USCG Training Center, 599 Tomales Road in Petaluma. You will need to check in at the Front Gate, and then drive through the facility to the Lake Recreation center (a short distance). Link to a map will be provided soon, on our website.
    Note: Current auto registration and proof of insurance must be shown at the gate.
    What will be there: Coffee, tea, and breakfast goodies for those who get there early to help set-up. Oysters on the grills, and a hot grill for you to use for other food to grill.
    What you can bring: Something to grill of your choice, if you do not enjoy oysters, please bring an appetizer, salad, or dessert to share (if your last name begins with A to H: bring an appetizer; I to P: bring a salad; Q to Z: a dessert) and any beverages you'd like to drink. (Note: Beer, wine, and ale may be brought onto the base and consumed at the TRACEN Lake Recreation area, but no hard liquor.)
    Cost: $15.00 if you want to eat oysters and $10.00 if you don't want oysters!
    This will be a fun way to get to know others and share your work and other interests!
    We look forward to welcoming you on Saturday, October 14!
    Oyster Barrel