Speakers


We are pleased to announce this year’s lineup of speakers.
Education Sessions will be held Sunday, April 8 and Monday, April 9

Full 2018 Conference Schedule coming soon!



Christopher Adams
Title: Challenges Faced When CPTs Conduct Needs Assessments

Type: Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description 
Though there are many models for needs assessment, reviews of published cases often find that no particular model is referenced or that best practices indicated by models are not employed. This presentation presents new research on how CPTs conduct needs assessment in practice. CPTs were surveyed to identify models of needs assessment they reference, what challenges they face in conducting needs assessments, and what strategies enable success despite those challenges.

Bio
Christopher Adams is currently a senior consultant for Handshaw, Inc., with over 20 years of experience helping clients to improve human and organizational performance. He has been a featured speaker for ISPI and ATD chapters and has presented at international conferences such as ISPI, Training magazine, and ATD. A founding board member of ISPI Charlotte, Chris served as chapter president in 2013. He is also a doctoral student at Old Dominion University.

Scott D. Anderson
Title: Involvement at the TOP

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
The focus of this presentation will be on comparing projects with strong involvement of senior leadership and projects without that critical level of engagement. Along with examples of each, participants will receive a checklist of things to watch for in leadership behavior that will indicate leaders’ likelihood to be facilitators of change or obstacles to be overcome.

Bio
Scott D. Anderson, CPT, has over 20 years in the human performance technology field in corporate, government, and consulting environments, having been a designer, project manager, and technical manager. Scott has supported dozens of major retailers, retail software providers, and integrators on multiple training implementations. He was awarded CPT certification in 2003, has served as a CPT submission reviewer for 10 years, and is on the CAGC. He has presented at multiple ISPI conferences and written for PIU.

Scott Anderson
Title: Getting to "We Can Do That"—Together

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description

One of the more frustrating occurrences during a project is the realization that you and your client are not on the same sheet of music regarding expected project results. The presenter has experienced this when applying superior change management techniques while implementing a new system. 

Bio
Scott Anderson has 20 years of experience in training and knowledge management. He has extensive experience in technical and soft-skills training, education and training development, complex training project management, performance improvement, knowledge management and organizational development, business process development and documentation, and customer support and internal help desk analysis and development. Scott has been a CPT reviewer since 2004 and presented to numerous ISPI conferences on topics from supporting successful technology implementations to preparing successful CPT submissions.

Rose Baker, Elaine Chew, and Cody Kellner
Title: Life Skills Training Impact on Antisocial Behavior

Type: Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Life skills training has the potential to decrease the likelihood of violent and antisocial behavior by participants following training. This presentation will describe a  research study conducted to evaluate the impact of life skills training. A decrease in violent and antisocial behavior has the potential to increase the employability in adulthood. The study will describe how human performance technologists can use the research to reduce violent and antisocial behavior.

Bios 
Rose Baker is an assistant professor in the Department of Learning Technologies, College of Information, University of North Texas. Her research includes management techniques and statistical applications for operations and performance improvement, survey and evaluation design, and impact and prevention of substance use. She holds a PhD in instructional systems from The Pennsylvania State University and is certified as a PMP® by the Project Management Institute.

Elaine Chew is a doctoral student at the University of North Texas in the program of Applied Technology and Performance Improvement. Elaine presented at the Academy of Human Resource Development (AHRD) Conference in the Americas in February 2014 and at the ISPI conference in Montreal on emotional intelligence, OCB, and transformational leadership. She currently is completing research related to relationships in organizations and their impact on individual and organizational performance.

Cody Kellner is a doctoral student at the University of North Texas in the program of Applied Technology and Performance Improvement. Cody presented at the Academy of Human Resource Development (AHRD) Conference in the Americas in February 2014 on emotional intelligence and leader-member exchange. He currently is completing research on the relationship of emotional intelligence and stress.

Bonnie Beresford
Title: Chatbots—Can They Really Support Learning Retention?

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
As human performance technology professionals, we often struggle with cost-effective ways to "extend the learning." We know that true knowledge gain and behavioral change takes time—spacing and repetition. Emerging technologies offer us new tools, such as chatbots, to address these challenges. 

Bio
Bonnie Beresford is an industry-recognized human capital strategist, performance consultant, and author. With over 20 years of experience in the field, her hallmark is linking investments in people to business outcomes. Her business impact work has been recognized by CLO and ATD. Bonnie holds a PhD in human capital management from Bellevue University and an MBA from Wayne State University. Bonnie has served on both the Michigan and the international boards of directors of ISPI.

Carl Binder and Cynthia Riha
Title: Performance-Based Leadership for Continuous Talent Development: What Do Leaders and Managers Do? 

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
When leaders clearly define performance, and arrange conditions to extend or improve that performance, they can drive continuous talent development in day-to-day activity. This session examines how leaders, managers, and coaches can become primary agents for continuous performance improvement collaborating with learning and performance professionals. Based on nearly a decade of implementation experience, this session presents a model of leadership and management best practices for accelerating results through people.

Bio 
Carl Binder received ISPI's Thomas F. Gilbert Award and Lifetime Member Award. A thought leader, presenter at ISPI conferences since the mid-1980s, and frequent author in ISPI publications, Carl began his career as a doctoral student with B.F. Skinner, and entered the field of performance improvement in the early 1980s. Mentored by Gilbert, Harless, and other human performance technology (HPT) pioneers, Carl has been making HPT and behavior science in plain English models for over 40 years.


Carl Binder
Title: What It Really Means to be Accomplishment-Based

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This round table presents an updated description of "accomplishments" derived from Thomas F. Gilbert's work and refined by Carl Binder as part of Six Boxes Performance Thinking. It engages the participants in discussion about the implications for linking performance to business results, clearly defining expectations, measuring performance, identifying exemplary behavior, and ensuring "lean" performance systems or processes.

Bio
Carl Binder received ISPI's Thomas F. Gilbert Award and Lifetime Member Award. A thought leader, presenter at ISPI conferences since the mid-1980s, and frequent author in ISPI publications, Carl began his career as a doctoral student with B.F. Skinner, and entered the field of performance improvement in the early 1980s. Mentored by Gilbert, Harless, and other human performance technology (HPT) pioneers, Carl has been making HPT and behavior science in plain English models for over 40 years.

Atena Bishka
Title: Attention: The Impetus That Drives Successful Performance

Type: Short (1-hour)
Track: SPEAKING OF RESEARCH
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Paying attention is hard and effortful. A limited-capacity resource, it can be flitting and fleeting. Yet, we are now able to binge-watch the likes of “House of Cards” or “Breaking Bad,” or play non-stop Candy Crush, or delve into a marvelous book oblivious of anything else around. What can we do to catch, hold, and sink attention efficiently for successful performance? Join me to answer these questions and learn more.

Bio
Atena Bishka is an award-winning consultant, speaker, and author who specializes in learning design and evaluation of program impact on business goals and performance. She has published in the Journal of Education for Business, Performance Improvement journal, and Canadian Learning Journal. Atena is a frequent conference presenter at ISPI, Canadian Society for Training and Development (CSTD), and Conference Board of Canada. She served as guest editor of PI journal in 2015.

Lisa Bradley-Mitchell

Title: Coaching Managers to Instill a Performance Mindset

Type: Spotlight (2-hours)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
In the fast-paced world of advertising, managers are focused on rapid ideation, creative delivery, and innovative solutions. Many managers have limited time for complex processes and time-consuming, linear models. Sound familiar? Engage in this application-based workshop to experience a proven approach for preparing managers to incorporate a performance mindset into their daily team management practice. Models are drawn from multiple disciplines including coaching, management, conflict resolution, and performance improvement.

Bio
Lisa Bradley-Mitchell has supported learning and performance improvement for 27 years at The Mars Agency, Xerox, AAA, MetLife, and General Physics. Currently, she leads The Mars Agency's HR practice. Lisa also provides executive coaching and leadership development through her company, Flange Coaching and Human Performance Solutions. A member of ISPI since 1991 and a CPT since 2003, Lisa holds an MS in education from Capella University and an MA in human development from Fielding Graduate University.

Timothy Brock 
Title: Meaningful Performance, Impact, and ROI by Design

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
As performance improvement professionals, we must explain how we apply ISPI's 10 Standards to clients and customers in a way that is understandable and simple to communicate how we design meaningful work. Learn how the Phillips business alignment V-model applies our Standards in a way that communicates them to stakeholders at every level of the organization. The model begins by focusing on results and ends with evaluating our effectiveness and efficiencies to achieve the results.

Bio
Timothy Brock earned his PhD in training and performance improvement from Capella University. He is a frequent presenter at ISPI and other international conferences. Tim serves on multiple ISPI committees and is the founding president of the Central Florida Chapter. The Performance Improvement journal published his article, "Performance Analytics: The Missing Big Data Link Between Learning Analytics and Business Analytics." Tim serves on the faculty of the UN System Staff College at Turin, Italy.

Hamett Brown and Dale L. Lunsford
Title: Knowing Right from Wrong in Practitioner Research

Type: Short (1-hour)
Track: SPEAKING OF RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Performance improvement practitioners are strong consumers of research and, in many cases, producers of research. Practitioners confront a variety of decisions that may influence research outcomes and reporting. This session will discuss the challenges for practitioners as they work to add to the professional body of knowledge. We will focus on the researcher-participant relationship, conflicts of interest, strengthening validity, and reducing questionable research practices.

Bios
Hamett Brown is an assistant professor at the University of Southern Mississippi. He teaches various advanced graduate methodology courses, including Quantitative, Qualitative, Mixed Methods, and Survey Design. He has conducted research associated with responsible conduct and questionable research practices. He guides doctoral candidates (practitioners) in conducting quality dissertation research. Presentations have included regional education research associations, independent school associations, and international professional conferences. He presented at the 2017 ISPI conference.

Dale L. Lunsford is an assistant professor in the Department of Human Capital Development at the University of Southern Mississippi. He teaches research methods to professionals pursuing graduate degrees in human capital development. He has published research using a variety of methods and papers addressing ethics issues in professional settings. He has delivered presentations at TPIC, AITP chapters, national professional conferences, academic conferences, and universities.

Holly Burkett
Title: Improving Performance in a World of Churn

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Increased demands for evidence-based processes have heightened use of performance improvement in both the private and public sector. Yet sustaining momentum for performance improvement in the face of accelerated change is an aspect of practice that is often overlooked and underestimated. Discover proven practices for growing organizational resilience in a world of constant churn. Assess case scenarios from innovative performance consultants. Do not get left behind the performance curve as the speed of change intensifies!

Bio
Holly Burkett, CPT, is principal of Evaluation Works, a performance consultancy in California. She has over 20 years of experience helping global organizations develop resilient performance capabilities. Sample clients include Apple, the NSA, and UC Davis, where she now consults full-time. She is the author of Learning for the Long Run, a 2017 award winner for Outstanding Human Performance Communication from ISPI. She is an innovative performance consultant, certified ROI professional, and internationally recognized change leader. She serves as adjunct faculty for human performance technology studies at Drexel University.

Holly Burkett
Title: Performance Improvement at the Speed of Change

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Increased demands for evidence-based processes have heightened use of performance improvement in both the private and public sector. Yet sustaining momentum for performance improvement in the face of accelerated change is an aspect of practice that is often overlooked and underestimated. Discover proven practices for growing organizational resilience in a world of constant churn. Assess case scenarios from innovative performance consultants. Do not get left behind the performance curve as the speed of change intensifies!

Bio
Holly Burkett, CPT, is principal of Evaluation Works, a performance consultancy in California. She has over 20 years of experience helping global organizations develop resilient performance capabilities. Sample clients include Apple, the NSA, and UC Davis, where she now consults full-time. She is the author of Learning for the Long Run, a 2017 award winner for Outstanding Human Performance Communication from ISPI. She is an innovative performance consultant, certified ROI professional, and internationally recognized change leader. She serves as adjunct faculty for HPT studies at Drexel University.

Nancy Crain Burns
Title: Leveraging the University Partnership for Certification

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
When partners cooperate toward a common goal, it works and great results are achieved! ISPI partners with interested/selected universities, enabling training and performance improvement students, human resource management students, business process improvement, and related disciplines to apply learning and earn certification in a supportive model. ISPI works with university administration to establish processes that guide students through an integrated process, resulting in successful CPT application completion.

Bio
Nancy Crain Burns, CPT, is the founder/president of Crain Burns Associates LLC. As a CPT, she leads individuals, teams, and organizations through strategies, identifying opportunities that achieve effective solutions. She has presented at past ISPI conferences and is a lifetime member of the Society. She serves on the ISPI Board of Directors and has encouraged students and universities to pursue the CPT designation.

Nancy Crain Burns
Title: Future Vision: A Tale of 3 Cities +

Type: Spotlight (2-hours)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Participants will learn how a rural community engaged a county, three city governments, and local organizations to work collaboratively. The initiative is a collaborative effort to engage in community-building exercises as part of a comprehensive strategy to improve growth and development opportunities for citizens. Citizens participated in identification of community needs during 19 brainstorming sessions. Participants will learn how performance improvement principles were applied. Design thinking will be explored.

Bio
Nancy Crain Burns, CPT, is the founder/president of Crain Burns Associates LLC. As a CPT, she leads individuals, teams, and organizations through strategies, identifying opportunities that achieve effective solutions. She has presented at past ISPI conferences and is a lifetime member of the Society. She serves on the ISPI Board of Directors and is chair of the Steering Committee for a rural community visioning implementation.

Andy Campbell and Kipp Rice
Title: Cooking Up Professional Development

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Coast Guard culinary specialists obtain a fundamental level of training in the beginning phase of their career with limited professional development afterward. This session will showcase the training center's implementation of instructional opportunities to promote the expansion of expertise in a declining budget climate. Participants will gain an understanding of how webcasts, blended learning solutions, and exportable courses were developed to elevate the skills of a distributed workforce within the highly marketable culinary profession.

Bios
Lieutenant Commander Andy Campbell has been the Food Service Division officer at Training Center Petaluma since July 2014 and has served with the Coast Guard for over 18 years. His previous accomplishments include leading the development of the Coast Guard's intelligence competency and pioneering the way for the Coast Guard's Advanced Distributed Learning program. He has been a CPT since 2015 and is currently an Instructional Systems Technology doctoral student at Indiana University.

Master Chief Kipp Rice has served with the US Coast Guard for 18 years. He is currently the school chief for the Coast Guard's culinary training program in Petaluma, CA. In addition to numerous operational tours, he previously served as Training Center Petaluma's evaluations officer where he conducted program evaluations and training evaluation for 35 resident courses. He holds a master’s degree in instructional systems technology from Indiana University.

Kim Cantergiani
Title: Trust-Based Networking: Present, Persuade, and Connect

Type: Short (1-hour)
Track: YOUR PROFESSIONAL NETWORK
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
The digital age continues to alter how we harness the power of human connection for sustainable career growth. In a world of overstimulation, it is infinitely more challenging to be the voice that rises above the noise and is heard, felt, and remembered. Whether you are marketing, a job seeker, or looking for a date, your message must be uniquely compelling and engage your listeners in ways that make them want to hear more.

Bio
Kim Cantergiani is the CEO of Next Level 360, a global coaching and consulting practice that helps people and companies solve problems involving human behavior. Kim is an ICF Certified Professional Coach and SNLP Certified NLP Practitioner, holds an MA in human development and an MS-MAS in organizational behavior and executive coaching, and is currently pursuing a doctorate in OD&C. She is a best-selling author, trainer, and sought-after leadership and motivational speaker.

Kimberly Carey and Jill Stefaniak
Title: Recommendations for Badge Program Implementation in Higher Education

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description 
The goal of the current study was to provide insight and best practices for badge program implementation. Participants will have the opportunity to discuss the study results and share their own experiences or interests with badges.

Bios
Kimberly Carey is a doctoral student in the Instructional Design & Technology program at Old Dominion University. She has conducted a small qualitative study on badges and written several papers, research proposals, and literature reviews in addition to a mixed methods research study on badges for Research Residency. The current dissertation study is a qualitative multi-case study examining badge system implementation at three higher education universities.

Jill Stefaniak is an assistant professor and Graduate Program director for the Instructional Design & Technology program at Old Dominion University. She teaches a variety of classes related to instructional design and theory, needs and assessment, and human performance technology topics. She has experience conducting needs assessments in a variety of contexts.

Gordon Lu
Title: Assess Capability to Improve Business Results

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Can an assessment be valuable to business? The answer is YES. We will demonstrate how to use systematic thinking to create an advanced learning and measurement system to realize business results via capability assessment, learning and feedback platform, marketing strategy fine-tuning, and HR processes. Through this process, the value of training is realized, and we have become the true partner to business.

Bio
Gordon Lu, assessment project manager at SANOFI (China) since 2016, is responsible for the DM assessment program. Gordon has over 11 years of experience in consulting firms. Before joining SANOFI, he worked in Development Dimensions International (DDI) as a consultant for over six years, specializing in assessment technology and system design. He won the DDI global MVP consultant award in 2014.


Seung Youn (Yonnie) Chyung, Tammy Wheeler, Mark Morgan, Jie Chen, Theresa Brittain, Casey Clark Ney, and Jaime Martin
Title: Conducting Evaluations with a 10-Step Procedure

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Do you think of evaluating performance improvement programs as time-consuming and scary? Do you equate it with using a smiley sheet? We will explain an easy-to-follow, 10-step evaluation procedure for conducting comprehensive program evaluations. Using two evaluation studies conducted at an insurance call center and a health care organization, you will learn how to design evaluations based on stakeholders' needs, develop program logic models, determine dimensions, collect and analyze data, and draw conclusions.

Bios
Seung Youn (Yonnie) Chyung, EdD, is a professor in the Department of Organizational Performance and Workplace Learning at Boise State University, teaching courses on evaluation and quantitative research. She has made 50+ presentations at conferences (including the ISPI conference) and published over 50 articles in journals and other venues. Her current research activities focus on developing guidelines for conducting systematic program evaluations and publishing a series of “evidence-based survey design” articles in the Performance Improvement journal.

Tammy Wheeler is a technical coordinator of the Department of Revenue Cycle Training at Virginia Commonwealth University (VCU) Health, developing engaging electronic education and conducting evaluations using Kirkpatrick's evaluation model. Before her current position, she worked in advertising and graphic design business for 20 years, mainly consulting the health care industry. She earned her BS in mass communication from VCU and is pursuing a master's degree in organizational performance and workplace learning from Boise State University.

Mark Morgan is an instructional designer at a call center in Northern California where he has worked for 18 years. He also is a junior college adjunct instructor, a coach for Special Olympics, and a pig farmer. He is currently working toward his master's in organizational performance and workplace learning through Boise State University.


Seung Youn (Yonnie) Chyung, Ieva Swanson, Jennifer Shamsy, Katherine Roberts, In Gu Kang, Megan Kennedy 
Title: Evidence-Based Survey Design with Likert Scales

Type: Short (1-hour)
Track: SPEAKING OF RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
While developing survey instruments, have you ever wondered whether to (1) use Likert-type scales or sliders, (2) include or exclude a midpoint in Likert-type scales, (3) use an ascending or descending order of anchors, or (4) use positively worded statements only or mix them with negatively worded statements? Much research is available on these topics. We will present research-based survey design principles and recommendations that help improve the quality of your survey instruments.

Bios
Seung Youn (Yonnie) Chyung, EdD, is a professor in the Department of Organizational Performance and Workplace Learning in the College of Engineering at Boise State University. She teaches graduate courses on Program Evaluation and Quantitative Research in Organizations. She runs a research lab where she leads teams of practitioners and researchers to conduct research on various topics in the human performance improvement context, including writing a series of articles on evidence-based survey design for the Performance Improvement journal.

Ieva Swanson, MS, is an instructional designer for Scottrade in St. Louis, Missouri. Since 2007, her professional and volunteer experience has included multimedia course design and development, instruction, facilitation, and learning management system administration. She volunteers as technology chair for ISPI Bay Area/Boise State Chapter (BABS). She earned her MS in organizational performance and workplace learning from Boise State University in 2016, and participates in Dr. Seung Youn (Yonnie) Chyung's Workplace-Oriented Research Central (WORC) lab.

Niles da Silva and Lisa Miller
Title: Creating Robust Onboarding without Buying New Technology

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Effective onboarding can be pivotal for retaining new hires. This session reveals how Fidelity transformed its onboarding program into a customized, streamlined experience using existing technology, without massive cost outlays. Participants will learn how automation was built without purchasing new applications and how the program accomplished a global reach without increasing human effort to run it. They will also see how it saved managers' time and organized the onboarding process by consolidating resources.

Bios
Niles da Silva has spent 20 years training financial services firms in licensing, technology, business practices, and processes. He has also worked as an internally focused company associate, developing and delivering instructor-led training to business audiences. Niles has been in learning and development operations and design/delivery for the last 19 years. In his current role, he focuses on how to best apply technology to solve performance problems with either custom-built or out-of-the-box solutions.

Lisa Miller has over 20 years of experience in learning and development, with areas of focus that include performance consulting, relationship management, program design, and assessment strategy. She studied business management at Emmanuel College in Boston. As a performance consultant at Fidelity Investments, Lisa provides consulting that includes needs assessments and training program implementation. Her main goal is to improve individual, process, or organizational performance through systematic analysis and targeted solutions that deliver business results.

Sonia Di Maulo
Title: Describe What You Do to Your Kids! (Roundtable)

Type: Short (1-hour)
Track: YOUR PROFESSIONAL NETWORK
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Parents who work as performance improvement professionals often have a hard time explaining what they do. And as our kids get older, they are often at a loss as to how to describe the incredible work that we do every day to help people, teams, and organizations be better. In this session, you will create a job aid that will help you present what you do and how you do it in a fun, engaging way.

Bio
Sonia Di Maulo is a global leadership performance strategist specializing in cultivating trust and collaboration in teams. She is founder of Harvest Performance and author of The Apple in the Orchard: A Story about Finding the Courage to Emerge as a Leader. Sonia helps leaders grow their influence using living systems thinking and positive education practices and principles. She is a proud mom of two and appreciates yoga, dark chocolate, and family time.

Sonia Di Maulo
Title: The Power of Positive Communication

Type:
Spotlight (2-hours)
Track: SPEAKING OF RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description

Does a leader's positive mindset (verbal/non-verbal communication) lead to positive behaviors in others? When we need to align performance, do we have the best practices at our fingertips to help us address the whole person? Are we using communication strategies that empower people and provide solid feedback that helps them understand the expected results and how to get there? Is our communication helpful in bringing others to a level of self-awareness that inspires change?

Bio
Sonia Di Maulo is a global leadership performance strategist specializing in cultivating trust and collaboration in teams. She is founder of Harvest Performance and author of The Apple in the Orchard: A Story about Finding the Courage to Emerge as a Leader. Sonia helps leaders grow their influence using living systems thinking and positive education practices and principles. She is a proud mom of two and appreciates yoga, dark chocolate, and family time.

Roberta Dombrowski and Lisa A. Giacumo
Title: Designing E-Learning for Cross-Cultural Global Workplace Needs

Type: Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
The rise in technology has affected the way that we live, work, think, and learn. E-learning is no exception; it provides a flexible and economic solution for global organizations to reach diverse audiences. In this session, participants will gain insight into the challenges that organizations encounter when developing content that is adapted for international audiences. They will become familiar with best practices that aim to cut down on wasted resources and help increase learning outcomes.

Bios
Roberta Dombrowski is a creative learning developer with over four years of experience creating effective learning solutions for diverse audiences. She is currently the performance support manager at The Predictive Index where she develops instructor-led, virtual, and e-learning content that is adapted in over 20+ languages. She is currently completing her master’s in organizational performance and workplace learning with Boise State University.

Lisa A. Giacumo is an assistant professor of Organizational Performance and Workplace Learning at Boise State University. Her research interests focus on the use of data, instructional design, and digital tools for global training initiatives and performance improvement. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, nonprofits, and non-governmental organizations. Lisa is an ISPI member and has presented at AECT, LINGOs Global Learning Forum, ISPI, and ISPI EMEA.

Chris Durbetaki and Toni Ferbrache
Title: Pre-assessments: Assess Your Way to Success

Type: Short (1-hour)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Pretesting is not a standard practice in most corporate training environments. Should it be? Our session will explore how pre-assessments result in increased learner proficiency, reduced training costs, and increased return on investment. In our hands-on session, you will learn how, why, and when to pre-assess your learners.

Bio
Chris Durbetaki is a senior instructional designer with Anthem, Inc. with more than 15 years of learning and development experience. She obtained her instructional design certification through the Center for Effective Performance, Inc. in May 2007 and the Expert Course Manager Certification in August 2011. She was the recipient of the Anthem Learning Innovation Showcase 2017 People's Choice Award and Amazing Innovation Award. She presented at ISPI in 2016 and TICE 2017

Toni Ferbrache is an instructional design and development manager for Anthem, Inc. She is a 20+ year veteran in the learning and development field and holds a Master of Science in education and instructional design. She has had multiple speaking engagements including ISPI, TICE, and Future Workplace.

Jason Durkee and Ian Townley
Title: Practical Learning Transfer for Training Interventions

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
After decades of performance improvement advancement, training remains the most overused and usually least effective intervention. Unfortunately, organizations continue to rely on training, even when it is not an effective or complete intervention. In this “making lemonade from lemons” spirited session, you will learn how to increase results from training through learning transfer. By improving learning transfer, your training interventions will be more effective and you will maintain the credibility needed for more ambitious interventions.

Bio

Jason Durkee is president of Idea Development, a Tokyo-based workplace learning and performance firm. Since 1996, he has designed and delivered cross-cultural awareness, innovation, and communication development programs to more than 30,000 participants in Asia. Specializing in innovation, global, and communication skills, Idea Development has worked with more than 160 clients including Nissan, Coca-Cola Japan, LVMH Group, and Hitachi. Jason is the author of The English Study Method Even Busy People Won't Quit, Business English Techniques, and In Your Face English.

Ian Townley is an independent learning and performance consultant based in London. Over the last 15 years, Ian has designed, developed, and delivered learning to cross-cultural audiences for clients in three continents. Ian has had the pleasure of working with some of the most recognized names in industry including Google, Pfizer, Nissan, and LVMH group. He specializes in management development, cultural awareness, communication development, and the creation of learning transfer initiatives.

Steve Ellis and Caryn H. Warden
Title: Upgrading Faculty: ROI for Improved Instructor Skills

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Air Force innovators demonstrate how they began transforming technical training from instructor-centered to student-centered instructional methods, beginning with faculty. Participants will discuss revised faculty development curriculum, including theory and applications, to foster active learning and student engagement. They will also experience one of the learning activities from the course that demonstrates this approach. Finally, session attendees will discuss our return-on-investment measurement procedures and findings. The Air Force needs self-directed learners leading next generation warriors.

Bios
Steve Ellis has a PhD in human capital development from the University of Southern Mississippi. He has taught, developed, and evaluated Air Force technical training courses for over 30 years. He has presented his research on applying affective engagement of change organizational culture at ISPI and AHRD conferences in 2015 and 2016, respectively. He currently works for Headquarters Second Air Force as and innovation and training integrator.

Caryn H. Warden has an MS in technical and occupational education from the University of Southern Mississippi. She has over 21 years of experience teaching, developing, and evaluating technical training. She is an innovation and training integrator working at Headquarters Second Air Force, Keesler AFB, Mississippi, and provides oversight and course development guidance to 10 standardized and 13 local faculty development courses located at five technical training Air Force bases worldwide.

Toni Ferbrache and Peggy Nohava
Title: The Complete Learning Solution: Flipped, Assessments, and Core

Type:
Short (1-hour)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
How do you train 21 different roles on similar yet different content on an ongoing basis with limited resources? Do you have a similar challenge? We solved this challenge by combining the latest innovations and trends in learning and development (flipped classroom, pre- and post-assessment strategies, games, and core curriculum) to create a comprehensive package that fits learner and business needs. We will describe how we did it in this session.

Bios
Toni Ferbrache is an instructional design and development manager for Anthem, Inc. She is a 20-year veteran in the learning and development field and holds a Master of Science in education and instructional design.

Peggy Nohava has been instrumental in developing flipped curriculum and pioneered the concept of administering the pre-assessment strategy. Peggy was the first on her team to develop interactive systems games and simulations designed to test learners' skills and knowledge showing the effectiveness of using gaming and simulations in training. Peggy has presented at several ISPI sessions in 2014, 2015, and 2016.

Gretcha Flinn and Janice Simmons
Title: Bullet Journaling for Performance Improvement—Really!

Type: Short (1-hour)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Have you tried nearly every planner, tool, and technique you can find and still are not satisfied with your system for staying organized? That was our story: We spent thousands of dollars on training and tools but nothing worked for very long. Then we tried bullet journaling. It is fun, flexible—and it works. Learn the science behind this tool's effectiveness. See the research and examples, and hear from others who use it effectively. You can too!

Bios
Gretcha Flinn is currently the director of Organizational Talent and Strategic Initiatives at the H-E-B Corp. She has been an internal consultant with USAA, Eli Lilly Pharmaceuticals, and Amoco/ British Petroleum. She has also worked as an external consultant to Fortune 500 companies (Shell, Exxon, and American Express, etc.) and governmental agencies (US State Dept., NASA, the United Nations, World Bank). Gretcha earned her PhD in international training and development from Texas A&M.

Janice Simmons is an organizational development practitioner with 25 years’ experience implementing solutions that help organizations achieve their goals. She was an executive at Fortune 100 companies (Eli Lilly, Johnson Controls, Blue Cross Blue Shield) where she was responsible for learning and organizational development. Today she is a principal director at Accenture in their Talent and Organization Development practice. Janice’s PhD is in instructional systems technology from Indiana University, and she has a certificate in neuroscience from the Neuro-Leadership Institute.

Kathleen Fortney
Title: Getting Mega Results from Microlearning

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description

Microlearning has been trending for the past few years, as learning professionals scramble to address the needs of mobile workers with shortened attention spans. But will learning nuggets alone achieve the performance your organization needs? In this session, we will look at how to combine microlearning with facilitated workshops, curated content, and performance support tools to produce blended solutions that deliver results and empower your workforce.

Bio

Kathleen Fortney has extensive experience designing and developing learning and performance solutions for Fortune 500 corporations; several of her projects have been the recipient of Brandon Hall awards. She has been a speaker at ISPI, ASTDTech, Chicago Booth Women Connect, and CETS, and has taught graduate education courses at Northern Illinois University. Kathleen contributed a discussion about preparing instructional designers in Issues in Technology, Learning, and Instructional Design: Classic and Contemporary Dialogues (2017).


Frank Q. Fu, Jack J. Phillips, Patti Phillips, Hong Yi
Title: ROI Marketing: Measuring, Improving, and Demonstrating Values

Type:
Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description

Marketing is all about values. However, marketers are struggling to demonstrate the monetary contribution of their campaigns, projects, and initiatives. This interactive session presents a return-on-investment (ROI) marketing methodology that can be used by marketers and consultants to measure and demonstrate the value of marketing investments. It is based on the well-established ROI methodology and applicable to many marketing-related contexts. Participants of this session will have another tool in their toolkit to improve organizational performance.

Bios

Frank Q. Fu, CPT, is an associate professor of marketing at the University of Missouri at St. Louis. He has published articles in major marketing and performance improvement journals and presented at national and international academic conferences, including five ISPI conferences since 2011. He currently serves on a journal editorial review board. In addition to teaching, he strives to help American and Chinese companies improve their marketing performance through consulting and advising efforts.

Jack J. Phillips, is chairman of the ROI Institute and a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences throughout the world. Phillips has received multiple awards for his books and work. He has been interviewed by several television programs, including CNN.

James Gehrke
Title: The Leadership Pilgrimage: The Way to Personal, Team, and Organizational Excellence
Type: Deep Dive (3-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This session is a virtual journey—a pilgrimage, where participants identify the leadership principles and traits that will improve effectiveness. In the past, pilgrims believed that through the sacrifice of their journey they would achieve enlightenment seeking answers to "big" questions. In this virtual leadership journey, we will answer the "big" leadership questions to magnify personal, team, and organizational excellence! What is leadership? What is my purpose as a leader? Why should others follow me?

Bio
James Gehrke, is a senior leadership learning consultant for Magnify Leadership & Development. James has worked with individuals, teams, and organizations in 55+ countries around the world to magnify their abilities and maximize effectiveness through leadership learning solutions, executive coaching, and curriculum development.


Lisa A. Giacumo, Ryan Watkins, and George Gu
Title: Performance Improvement and HR Relevance in the Data Age

Track:
ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Data science is grounded in scientific methods, processes, and systems to extract insights from data in either structured or unstructured forms. Join us for a lively discussion, to share how you have used data science in your performance improvement work, to learn how others have integrated it into their work, to explore a framework for sorting these experiences in performance improvement, and to start planning how to use data science in your organization.  

Bio
Lisa A. Giacumo is an assistant professor of Organizational Performance and Workplace Learning at Boise State University. Her research interests focus on the use of instructional design and digital tools for global training initiatives and performance improvement. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, nonprofits, and non-governmental organizations. Lisa is an ISPI member and has presented at AECT, LINGOs Global Learning Forum, ISPI, and ISPI EMEA.

Ryan Watkins is a professor at George Washington University where he teaches and does research on needs assessment, instructional design, and educational technology. His current research focuses on disciplinary conceptualizations of needs and the role of data science in defining needs. He is the author of 12 books and over 100 articles on topics related to performance improvement and an elected member of ISPI's Board of Directors.

George Gu specializes in performance improvement, management consulting, innovative talent development, instructional design, and organizational development. He held senior positions at IBM, Ericsson, HayGroup, and Qwest. He has been the lead on projects with various responsibilities in both China and the United States and possesses a verifiable track record of creating proven results. A director of ISPI and IBSTPI, he is the first CPT from China and main translator and author of many performance improvement and training books in China.

Lauren Godfrey and Luisa F. Angel Smith
Title: Applying Diversity and Inclusion Practices to Improve Performance

Type: Spotlight (2-hours)
Track: BROADENING YOUR APERTURE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Diversity and inclusion are today's buzzwords in organization development and business management. In this session, we will explore the research and practices that show how applying a diversity and inclusion lens to performance improvement leads to sustainable results, an improved bottom line, and alignment between the principles and practices of performance improvement and effective diversity and inclusion initiatives. Attendees will get first-hand experience with tools that lead to more inclusive and high-performing organizations.

Bios
Lauren Godfrey is an associate program officer with World Learning's Global Development Division. Lauren works on a USAID-funded global grantmaking project and the TAAP Initiative, which is World Learning's gender and social inclusion approach. She is a member of ISPI and the Organization Development Network. She has a Master of Development Practice from Emory University and a BA in international relations from Syracuse University.

Luisa F. Angel Smith is an international development professional with over 10 years of experience. Luisa manages a USAID-funded project that provides capacity development and grants to nonprofit organizations serving vulnerable populations. She is a member of ISPI, the Organization Development Network, and the AU/NTL Association. Luisa holds a master's degree in organization development from American University and a BA in global studies from the University of West Georgia.

Kristina Goff and Lisa A. Giacumo
Title: Transfer to Performance: Deliver Valued Results!

Type: Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This presentation will demonstrate the value of a training design format using several adult learning theories to increase performance transfer. It will discuss successes and areas for improvement when using theories like prior knowledge activation, eight principles of instruction, and cognitive load management. After this session, participants will be able to apply several adult learning theories when doing a design project, as well as incorporate two levels of evaluation to measure performance transfer.

Bios
Kristina Goff is currently enrolled in the Organizational Performance and Workplace Learning MS at Boise State University. She currently works for the San Diego Zoo as lead educator guide, which is what inspired her interest in instructional design. She has extensive experience in interpretation, workshop facilitation, and outdoor education curriculum design (K-12). Her interests include team-building, project development, and training. She has presented at NAEE, NACCB, SDSEC, and the San Diego Watershed Summit.

Lisa A. Giacumo is an assistant professor of Organizational Performance and Workplace Learning at Boise State University. Her research interests focus on the use of data, instructional design, and digital tools for global training initiatives and performance improvement. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, nonprofits, and non-governmental organizations. Lisa is an ISPI member and has presented at AECT, LINGOs Global Learning Forum, ISPI, and ISPI EMEA.

Ann Gorham and Antoinette Tuddles
Title: Five Hacks to Making Your Job Meaningful

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
For some, work is merely eight, long hours out of their day. But for the fortunate people, it is considered time well spent! Participants will benefit from our discussion by taking away tips and tricks to making their job meaningful.

Bios
Ann Gorham, senior learning experience designer, certified performance consultant at Anthem, Inc., is a highly resourceful and motivated learning and development professional with over 19 years of success and experience in driving the design, development, implementation, and managing of effective learning solutions for global business clients. Ann works with Antoinette in creating the flipped classroom, incorporating role-based training, simulations, and videos into the training materials. Ann presented roundtable discussions at the 2015 and 2016 ISPI conferences.

Antoinette Tuddles is a senior learning experience designer and certified performance consultant at Anthem, Inc. She is an enthusiastic and committed learning and development professional with over 24 years' experience in driving the design, development, implementation, and managing of effective learning solutions for health insurance business clients. Her work currently includes role-based flipped classroom modalities and skill-based assessment tools. Antoinette is a first-time presenter at the roundtable discussions at the 2018 ISPI conference.

Andrew Greenwood and Tim Hawes
Title: Using Best Practices to Improve Firearms Training

Type: Spotlight (2-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description

The USCG firearms training program had become stagnant after no changes in over 40 years. We gave our members a gun and expected them to perform with no training or support. Qualification rates were below 30%; and members used their own time and money to try to learn. This session will focus on the Firearms Training and Evaluation program recently implemented that changed the culture, improved qualification to over 94%, and focused on proficiency over qualification.

Bios
Andrew Greenwood is a training manager for US Coast Guard Force Readiness Command (FORCECOM). He holds a Master of Science in business administration from Boston University and a Master in Education from San Diego State University. He has published several articles on integration of augmented reality into formal and informal training. He has been in the Coast Guard for over 15 years and recently served as an instructor pilot in the HC-144 aircraft.

Captain Tim Hawes, CPT, is commanding officer of the Maritime Law Enforcement Academy responsible for all formal law enforcement training in the Coast Guard. He previously served as the training officer in Yorktown, VA, the Coast Guard's largest training center. He has received several ISPI awards  during his career.

Donna Griggs
Title: Change Nirvana: Have You Arrived?

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
We all face changes in our workplace and personal lives. Workplace changes could include a process adjustment, a continuous improvement effort, a workforce transition, or an entire organizational transformation. During this interactive session, participants will learn techniques used both with clients and internally to achieve "change nirvana." The tools, tips, and tricks can immediately be implemented with any size organization or any size change. The result: change nirvana—successful and sustainable change.

Bio
Donna Griggs has been at the head of change management for 30 years, including the founding of her own consulting firms. She has an unyielding commitment to harness the power of a company's employees when making changes and teaching them how to maintain those changes. Her track record boasts overwhelming results in minimizing turnover, cost reduction, increased satisfaction, and productivity. Donna is a featured speaker at national conferences on building customer loyalty, profitability, and embracing change.

George Gu
Title: GPS-IE Management Improvement System

Type: Spotlight (2-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
With the vast scale of political, economic, sociological, and technological changes in current business environment, it necessitates organizations to operate effectively and efficiently. Hence, it poses a situation in which organizations are in fierce competition for performance improvement. Tremendous organizations, scholars, and practitioners have been suffering from the headache problem to systematically realize organizational goals. This session aims to provides participants with an innovative management theory to solve these problems.

Bio
George Gu specializes in performance improvement, management consulting, innovative talent development, instructional design, and organizational development. He held senior positions at IBM, Ericsson, HayGroup, and Qwest. He has been the lead on a variety of projects with various responsibilities in both China and the United States, and possesses a verifiable track record of creating proven results. A director of ISPI and IBSTPI, he is the first CPT from China and main translator and author of many performance improvement and training books.

Ingrid Guerra-Lopez and Karen Hicks
Title:
A Step-By-Step Process for Strategically Aligning Performance Solutions

Type: Deep Dive (3-hours)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
As a performance improvement professional, you know not to take a client request at face value. But can you steer misguided initiatives in the right direction, arriving at a solution that works for your customers and your organization? This session offers you a framework for developing lasting partnerships with managers and leaders, supported by evidence-driven decisions and action. 

Bios
Ingrid Guerra-Lopez is an internationally recognized performance improvement expert and bestselling author. She is the chief executive officer of the Institute for Needs Assessment and Evaluation, professor at Wayne State University, a former director on the board of ISPI and previous editor-in-chief of Performance Improvement Quarterly. Ingrid has authored eight books, over 100 articles, and facilitated hundreds of presentations and workshops on topics related to performance assessment, monitoring and evaluation, and strategic alignment.

Karen Hicks has over 15 years of experience in learning and talent development strategy design and implementation. She has led the transition of learning teams from traditional to transformational strategic contributors. Karen works with organizations to build measurement and evaluation capabilities that help practitioners demonstrate the strategic value of their work. Karen has published academic and practitioner articles and presents her work at ISPI, ATD, SHRM, AAHLE, and HLC national and local conferences.

Chhavi Gupta
Title: Evidence-Based Sepsis Mortality Reduction Program

Type:
Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description

Sepsis is the 10th leading cause of death in the United States. The key to reducing sepsis mortality is early recognition and identification. An inter-professional team of physicians, nurses, clinical educators, and information services, led by a performance improvement project manager, implemented best practice–based three to six-hour bundles, system-wide standardized sepsis education, and post-sepsis huddles. The team's performance improvement efforts resulted in statistically significant increase in bundle compliance and proved that patients who received bundles were 35.4% more likely to survive.

Bio
Chhavi Gupta is Lean Six Sigma Black Belt and Lean Bronze Certified. She had been the reviewer of nine peer-reviewed journals and published more than 15 articles in peer-reviewed journals. She has presented at Florida Organization of Nurse Executives Conference 2016, Institute for Healthcare Improvement Conference, and Healthcare Systems Process Improvement Conference and has been accepted to present at International Sepsis Forum in Paris.

Judith Hale and Sharon Gander
Title: Jump-Start Your Corporate Certifications and Micro-Credentials

Type:
Deep Dive (3-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Want to better understand what it takes to certify employees, customers, and after-market partners like dealers, distributors, and on-site customer support staff? This hands-on session is about the six things corporations should do to create defensible, cost-effective certifications, micro-credentials, and digital badges to reduce the cost of service and sales, strengthen brand image, and be more competitive. During this hands-on session, you will practice using a series of certification development tools specifically designed for corporations

Bios
Judith Hale, CPT, has been a consultant to the public and private sectors for over 25 years. She has presented since 1980 and earned the Gilbert, Outstanding Member, and Member for Life Awards from ISPI. Her award-winning and popular publications on credentialing are: Performance-Based Certification, the Test Development Workbook, and the article “Application of Principles of Performance-Based Assessment to Corporate Certifications.” Judith has served as President of ISPI and its director of Certification.

 Sharon Gander is director of Certifications, at The Institute for Performance Improvement. She is an innovative designer/developer with deep needs assessment and learning project management experience. She has worked in health care, IT, government, professional associations, higher education, public education, energy, and manufacturing where she often works with international and highly technical content experts. She has contributed two chapters to Foundation of Digital Badges and Micro-Credentials: Demonstrating and Recognizing Knowledge and Competencies.

Judith Hale
Title: The Impact of Institutionalized Ignorance on Society

Type: Short (1-hour)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Advanced: Attendees are seasoned practitioners and/or researchers with more than 10 years of experience.

Description
According to the Commission for Higher Education and a report by Mission Readiness, six million jobs are unfilled and 75% of young adults do not qualify for any of the armed services. On the global stage, the United States ranks seventh in literacy, 22nd in science, and 27th in math. Why? Because of a lack of education and training. Learn how educational, informational, and economic practices undermine the United States’ ability to be a responsible global citizen.

Marketing
Examine the educational, informational, and economic practices that undermine the United States’ ability to be a responsible global citizen.

Bio
Judith Hale, CPT has been a consultant to the public and private sectors for over 25 years. She has presented since 1980 and earned the Gilbert, Outstanding Member, and Member for Awards from ISPI. Her award-winning and popular publications on credentialing are: Performance-Based Certification, the Test Development Workbook, and the article “Application of Principles of Performance-Based Assessment to Corporate Certifications.” Judith has served as President of ISPI and its director of Certification.

Soo Jeoung “Crystal” Han
Title: How Can We Accelerate the Formation of Creative Project Teams?

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Employees often begin new jobs on interdisciplinary teams without related prior experience with team training. Speed of innovative work represents a significant source of competitive advantage. However, little research exists on how to speed up the team process without sacrificing quality of solutions. Therefore, this session will help participants to learn how to utilize team skills and shared leadership when developing a product in a short period of time.

Bio
Soo Jeoung "Crystal" Han is an assistant professor in Organizational Performance and Workplace Learning program in the College of Engineering at Boise State University. She received her PhD and MS in educational human resource development at Texas A&M University. She worked as a manager in an institution where she trained teachers from all over the world and managed several projects. Since then, her research interests include the field of a virtual team, cross-cultural diversity, and shared leadership.

Daniel Hardin
Title: EPSS Solution Saves Thousands of Man Hours

Type: Spotlight (2-hours)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Concentrating on the steps of human performance technology, participants will follow a case study where the Coast Guard identified then developed a solution that resulted in saving over 70,829 man-hours (est. $3,000,000). This is the 2017 ISPI Award of Excellence for Outstanding Human Performance Intervention winner. Follow along as we discuss gap analysis, cause analysis, job aid vs. memory analysis, which led to the development of an electronic performance support system. We then detail the development, implementation, and evaluation of the solution.

Bio
Daniel Hardin is the past president of the Seattle Chapter of ISPI and has been a presenter at multiple ISPI conferences, the ASTD TechKnowledge, the Seattle and Boeing ISPI chapter meetings, and ATD chapter meetings. He has presented to Microsoft on the topic of developing portable electronic performance support tools. In 2005 and 2017, he received the ISPI Award of Excellence for Outstanding Human Performance Intervention. He holds a Master of Science in instructional and performance technology from Boise State University.

Peter Hybert
Title: Learn-to-Do (Inverted Instructional Model)

Type:
Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description

Too often, e-learning and traditional instructional programs make learners sit through a lot of content. Designers build "interactions" or games to keep people engaged, but what about performance? This session presents a design approach that targets performance and provides learners the shortest path to get there. Performers do the task (or an approximation of it) and ask for tips or instruction as needed. Learning is oriented around performing (rather than "content")—the inverted instructional model.

Bio
Peter Hybert, CPT, has been an internal and external human performance consultant since 1984. His clients include Eli Lilly, Siemens, Chrysler Financial, General Motors, Hospira Worldwide, AT&T, Fireman's Fund Insurance, Hewitt Associates, SPX Corporation, Huron Consulting, and others. He has designed solutions spanning curriculum design, course development, performance support, and performance-based qualification systems for a comprehensive range of business functions. His company publishes the Building Capability blog. Pete became a CPT in 2003.

Jim Jeffers
Title: A Performance Coaching Model (That Really Works)

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Few things are more difficult than establishing a user-friendly framework to discuss employee underperformance, ineffective job-fit, or a misaligned self-awareness in your organization. This rock has been pushed up the hill hundreds of times only to have it roll back down over the well-intentioned manager a hundred times more. In this session, you will learn about a proven system that really works. Successful, because it is predicated by respect, dignity, and compassion.  

Bio
Jim Jeffers has been involved with performance management for over 35 years. He has undergraduate degrees in speech communication and psychology and a master's degree in organizational communication. He has taught public speaking at the college level and has been a lead presenter for every organization he has worked for and has spoken internationally on the topic of performance management. He is a longstanding member of ISPI and SHRM.

Leanne Jensen
Title: Taming of the Problem: Methods That Work

Type: Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Wicked problems require a different approach to solving. Use of design thinking and complexity theory can help solve performance problems by allowing a team to quickly identify and explore solutions to their problem. Tools you can start using now for performance improvement of complex problems will be shared such as pre-mortems, right-to-left thinking, discovery-based planning, and iceberg model of change.

Bio
Leanne Jensen is a process coach with the Operational Excellence organization at The Boeing Company. Her 15+ years in engineering and operations focused on performance improvement has helped her develop a system-based approach to performance improvement. Leanne has spoken at several conferences including ISPI, Institute of Industrial & Systems Engineers, and Society of Women Engineers. She holds degrees in engineering, instructional design (training and performance improvement) and is currently pursuing her PhD in performance improvement.

Sabrina Johnson and Lisa A. Giacumo
Title: Manage Cognitive Load to Increase Training Transfer

Type: Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
In this session, participants will learn how instructional design principles can increase learning transfer and improve performance. A pilot training project redesign built on adult learning principles and cognitive load theory delivers results and is now a template valued by decision makers. By the end, you will be able to capture design wins through use of clustering, repetition, imposing content gradually, minimizing unproductive mental work, and employing strategies to manage irrelevant cognitive load, in templates.

Bios
Sabrina Johnson is an innovative and results-driven project management and training consultant with Projectline. With Microsoft as a client, she has managed speakers for Azure University, strategized for the technical training events, managed a global customer reference program for high-profile campaigns, and managed a customer advisory council. She also works to optimize the onboarding process at Projectline. Sabrina is currently working toward her master’s degree in organizational performance and workplace learning from Boise State University.

Lisa A. Giacumo is an assistant professor of Organizational Performance and Workplace Learning at Boise State University. Her research interests focus on the use of data, instructional design, and digital tools for global training initiatives and performance improvement. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, nonprofits, and non-governmental organizations. Lisa is an ISPI member and has presented at AECT, LINGOs Global Learning Forum, ISPI, and ISPI EMEA.

Sung “Pil” Kang
Title: Validation of HPT Standards Structure

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Regarding the 10 human performance technology (HPT) standards, the first four standards (principles) are fundamental to procedural principles (standards 5-10), and HPT practitioners should keep these as guiding principles when they implement procedural standards. Although this idea is accepted as a common sense in the field, the actual idea is not validated by empirical research. In this session, participants will see how the structure of the HPT standards was analyzed by using structural equation model (SEM) and validated.

Bio
Sung “Pil” Kang is an assistant professor at the University of New Mexico. He earned his PhD degree in Instructional Systems Technology with a minor in Management from Indiana University at Bloomington. He had the privilege of working with global companies, Fortune 500 organizations, higher education institutes, and inter-governmental organizations. His academic interests include the validation of HPT models and processes, HPT standards for public school, and workplace learning and performance improvement.

Danny Langdon and Kathleen Whiteside
Title: The Language of Work Model After 25 Years

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Since the presenter devised the language of work model in 1992, he and his partner in life and business have had 25 years of highly successful experience in applying the model to numerous performance improvement opportunities. They have learned lessons that make the model easier to apply, including how to use work design. They will update terminology and introduce three new implementation models, several work analytic tools, new business applications, and a new perspective "work formula."

Marketing 
Come learn about business work alignment, transparency, organization, management, work implementation, and continuous improvement based on a systemic work formula.

Bios
Danny Langdon, a member of ISPI since 1967, is a past international president of ISPI and Honorary Life Member. He is the author of eight books of instructional and performance technology, and dozens of articles and chapters in other books, including The Performance Technology Handbook. He has presented at more than 50 international or local conferences of ISPI, ATD, and others. He has been working on the definition of performance/work for nearly all his career.

Kathleen Whiteside has been a member of ISPI since 1978. She has been a chapter president, chair of various committees, and served as President of ISPI in 1993-94. She led a delegation to the White House to explain the power of performance technology. She specializes in facilitating performance improvement utilizing the tools of the language of work. She is able to integrate a deep knowledge of human behavior with a broad awareness of business needs.
Danny Langdon and Kathleen Whiteside
Title: Work Analytic Tools—Means to Understanding Performance  

Danny Langdon and Kathleen Whiteside
Type: Spotlight (2-hours)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
These innovative tools (such as models, matrices, work formula, dots on models, jobs to core processes, and as is/to be) define clear work performance (usually in sets of five to seven exemplary performers). Consensus and commitment on needed improvements result. Change is agreed to and easier to attain. Use tools to enhance, plan, and implement core process/job/work group change, organizational alignment, and cultural/ technological change while achieving built-in continuous improvement.

Bios
Danny Langdon, a member of ISPI since 1967, is a past international president of ISPI and Honorary Life Member. He is the author of eight books of instructional and performance technology, and dozens of articles and chapters in other books, including The Performance Technology Handbook. He has presented at more than 50 international or local conferences of ISPI, ATD, and others. He has been working on the definition of performance/work for nearly all his career.

Kathleen Whiteside has been a member of ISPI since 1978. She has been a chapter president, chair of various committees, and president of ISPI in 1993-94. She led a delegation to the White House to explain the power of performance technology. She specializes in facilitating performance improvement utilizing the tools of the language of work. She can integrate a deep knowledge of human behavior with a broad awareness of the business needs.


Miranda Lee
Title: Using Data Visualization in the Moment of Need

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Data visualization is a powerful tool that can help facilitators improve learning experiences for participants in the moment of need. Why should we have to wait until participants leave the classroom to evaluate their reaction? In this session, we will look at some true examples of data visualization, talk about how facilitators can use data in the classroom to create meaningful experiences, and brainstorm ways it might work for your organization.

Bio
Miranda Lee is a professional moderator, instructional designer, and e-learning developer. With more than eight years of experience in adult learning and knowledge management, she has had the opportunity to develop blended, instructor-led, and fully asynchronous learning solutions that focus on scalable delivery methods, with an overall goal to ensure the experience is engaging and measurable so that the time spent learning can benefit all parties involved.


Sylvia Lee
Title: Power Up! Your Leadership—Become a Strengths-Based Leader

Type: Deep Dive (3-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
To lead change effectively, lead from strengths. In this collaborative workshop, participants will compare the strengths and traditional deficit paradigms, learn how and why strengths approaches increase change engagement and performance, and learn how to apply strengths principles to lead change. You also will complete a pre-conference strengths profile (free), develop an action plan to build your strengths-based leadership capabilities, and identify an accountability partner for post-conference action; and post-conference, engage in a one-hour online call and participate in a closed FaceBook group.

Marketing

To lead change, lead from strengths—explore the strengths paradigm, how to apply strengths approaches to change, and discover your core leadership strengths.

Bio
Sylvia Lee has presented numerous workshops, including at several ISPI-EMEA and ISPI conferences. Drawing on adult learning qualifications, Sylvia brings her master's and doctoral level research into the strengths paradigm to the workshop. Sylvia has also published articles and book chapters on strengths-based leadership. Most importantly, she is, herself, a strengths-based leader and coach and has used strengths approaches in her senior leadership roles and consulting.


Achim Lelle
Title: It Is Your Brain—You Can Do With It What You Want!

Type:
Spotlight (2-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Thinking is often limited because of our beliefs. Remembering that what we think does not need to be really existing for our body to change state and drive a certain behavior, we engage in learning to be more aware, in control of our mind, and, ultimately, unleash new perspectives. Understanding that we ourselves create the limitations in our thinking opens the possibility to completely think in new ways.

Bio
With 20 years in management consulting, Achim Lelle has applied numerous techniques to improve performance at the workplace, in value-chains and in personal performance. More recently he has become a trainer for business simulations as well as a consultant with INSIGHTS MDI, a provider of psychometric profiling systems. Achim is also a licensed trainer of Neuro-Linguistic Programming. His latest seminar, "TAKE ACTION 2017," teaches people to take control over their thinking and become more successful.


Zheng Li and Lunan Cheng
Title: Fostering Young Leaders to Develop West

Type: Short (1-hour)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Young frontline managers are the backbones of State Grid Corporation of China (SGCC), the second on the 2017 Fortune Global 500. To implement the nation's western region development strategy, SGCC initiated a long-term program to develop young managers, including a two-week training and half-year job rotation. During presentation, we will share how we systematically identified business needs and translate them into training gaps, developed a need-based curriculum, and maximized learning transfer and retention to gain business results.

Bios
Zheng Li was a visiting scholar at Rouen Engineer Colleges in France, and now work in the Instructional Research department of Advanced Training Center of SGCC. He has successfully participated in many important talent development projects since 2011, including the Professional Leaders Training and Fostering Young Leaders to Develop the Wes. His area of research focuses on program design, instructional design, and artificial intelligence in training. His PhD is in artificial intelligence from Beihang University.

Lunan Cheng is a program manager at Advanced Training Center (ATC) of SGCC, focusing on program development, execution, and evaluation. Several of her training works have been awarded by ATC in 2015 and 2016, and she participated in more than 10 company-level and ATC-level research programs. She holds an MA from Educational Technology of Tsinghua University, China, where she graduated magna cum laude.


David Livingston and Cheryl Lasse
Title: How Personalized Learning Drives Performance Improvement and Engagement

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES 
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Have you spent countless hours crafting the perfect competency models only to find them relegated to a PDF or PowerPoint? Positioned correctly, competency models drive intrinsic motivation for performance improvement. An automated competency assessment tool that generates personalized learning plans gets models off the shelf and into action. See how Kaiser Permanente used this technology to create a baseline, and how to get employees engaged in closing skill gaps and drive performance improvement from the bottom up.

Bios
David Livingston is a senior executive with 15+ years' experience in sales and performance. He is an executive director at Kaiser Permanente and leads the enterprise effort to train, coach, and provide sales performance support to all market facing teams. David earned a doctorate in education with primary emphasis in training and performance improvement. His dissertation was recently published as a book titled Influence of E-Learning on Sales Productivity by Scholar's Press International.

Cheryl Lasse is a SkillDirector's managing partner, a role she has held since 2002. She manages global client engagements including rapid development and implementation of competency models, as well as product development of the competency assessment tool in use at Kaiser Permanente. Cheryl is a frequent ATD conference and webinar presenter. She holds bachelor degrees from Syracuse University in computer science and human relations, and an MBA from the University of South Florida.


Angela Low
Title: Affordance Analysis of a Technology-Supported Learning Environment

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This study examines the steps taken in determining appropriate learning outcomes for an e-learning professional development course designed for federal HR professionals through learning affordance analysis. The course was analyzed via LMS using the Learning Affordances Design Criteria (LADC) scale developed and validated communally before the analysis. The scoring was used to determine the presence of learning affordances in five categories and given an overall score out of 500.

Bio
Angela Low is an instructional designer with Homeland Security in Washington D.C. She is a PhD student at George Mason University and a member of the ISPI Potomac Chapter. Angela's research focuses on performance improvement technology in the workplace in leadership development capacities. Her previous studies include overhauling the performance management system to include more engaging and meaningful activity from supervisors and employees to foster the critical relationship in employee success.


Dale Lunsford
Title: Analytics: Overcoming Barriers to Implementation

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This roundtable will introduce participants to the barriers to implementing analytics in their organizations. We will discuss some of the barriers organizations face and ways to overcome the barriers.

Bio
Dale L. Lunsford is an assistant professor in the Department of Human Capital Development at the University of Southern Mississippi. He teaches research methods and statistics to professionals pursuing graduate degrees in human capital development. He conducts and has published research using statistical analyses in a variety of scholarly and professional periodicals and has delivered presentations to audiences at TPIC, AITP chapters, national professional conferences, academic conferences, and universities.


Eileen Maeso and Doug Craft
Title: Let's Make a Deal—aDDIE or Performance-Based Analysis

Type:
Spotlight (2-hours)
Track: TRIED & TRUE PRACTICES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description

In this session, using proven techniques (Harless and HPT methodology) and a case study, come play “Let's Make a Deal.” How do you perform solid performance-based analysis? Is qualitative data a dirty word? What is the difference between the little "a" in aDDIE and the big "A" in Human Performance Analysis? How do you get the data you need and convince leadership of analysis value? Have fun as you apply (perform) the skills you learn in this session.

Bios
Eileen Maeso, CPT, is an instructional systems specialist, USCG/PTC. She has 25+ years’ experience in the human performance technology field. She has received the DHS Secretary's Award of Excellence. She has presented at ISPI conferences in 2005-2015 and  ISPI Skillcasts. She has several published articles including “Successfully Using HPT Internationally: International Performance Model,” Performance Improvement, March/2011. She holds an MA in education/human development from GWU and an HPT certificate from UWF.

Doug Craft is an instructional systems specialist, USCG PTC. Doug has worked in the field of human performance technology for 10 years and is a past president of the Armed Forces Chapter of ISPI. Notable projects for the Coast Guard include working with ice divers, tower climbers, and rescue swimmers. Doug is a retired Coast Guard Chief, and a former Reconnaissance Marine. He holds a BS in education from the Citadel and an MS in education from Indiana University.


Dawn Mahan
Title: Decoding Project Management: Get Your Game On!

Type: Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Participate in our exclusive game, based on design thinking, that will introduce you to the basis for project management practices implemented in organizations around the world. Zero project management knowledge or experience is required. This workshop is the most fun you can have with the Project Management Institute's  PMBOK® Guide, Sixth Edition, a global gold standard that is now 600+ pages and we have condensed it to one. Our game is rated "E" for everyone!

Bio
Dawn Mahan is founder and CEO of PMOtraining.com, which is focused on developing talent in the "art and science of getting stuff done," otherwise known as project management. She is the sole inventor of the Process Learning System used at companies like Time Warner Cable and Cisco Systems that makes learning the Project Management Institute’s complex process quick, easy, and fun. A dynamic speaker, she has led workshops globally from Facebook to Campbell's to chemical plant leaders in Poland.



Volker Matz, Rijk Detiger, and Patricia Lala
Title: Lean Digital @ Work—Achieving Operational Excellence

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This presentation will share "tried and true" performance improvement experiences across finance and accounting activities from the operating companies of one of the largest breweries in the world into a global business services function leveraging on Genpact's Lean DigitalSM approach by integrating lean principles, design thinking, analytics, and digital technologies with domain and industry expertise. Participants will get an insight into the different steps of the design thinking approach and its achievements over time.

Bios
Volker Matz is a certified management consultant, business adviser, and Lean Six Sigma Black Belt with over 20 years’ international experience in operational excellence, business transformation, change, and compliance, as well as program/project management across multiple industry verticals. He joined Genpact in 2014 and is a member of the European program/project management team. Prior to that, he worked with leading consultancies globally, predominantly in the areas of performance improvement and business process re-engineering.

Rijk Detiger is head of Finance at the subsidiary of the world's largest brewery with over 14 years of international experience in finance across core functions such as marketing, sales, distribution, and production. Prior to that, he worked as a regional controller for the international business of that brewery across Central and Eastern Europe.

Patricia Lala is a management consultant, subject matter expert, business analyst, and Lean Six Sigma Green Belt with over six years of international experience in operational excellence and business transformation, as well as project management across multiple industry verticals including banking, financial services, insurance, CPG, and oil and gas. She joined Genpact in 2013 and is part of the HMS re-engineering team. Prior to that, Patricia worked in customer advisory with an Austrian bank.


Chris McQueen
Title: How Google Introduces New Hires to a Culture of Innovation

Type: Deep Dive (3-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Google has been praised as a fantastic place to work, and so much of that comes from establishing and maintaining a culture that promotes growth and supports excellence. In this deep dive workshop, you will experience a small piece of how Google introduces our culture to Nooglers (i.e. new-googlers). We will take a hands-on approach to design thinking practices through the lens of a technology company. And, we will have some fun!

Bio
Chris McQueen manages Google Cloud's customer innovation programs and is a frequent speaker and facilitator. His design work has been featured in the press (Fast Company, TechCrunch) and professional conferences (DevLearn, ISTE). With his team, he works with Fortune 100 companies to help develop a culture of innovation in the enterprise. Chris holds a Master of Science in organizational performance and workplace learning from Boise State.


Andrea Moore
Title: Working with SMEs: Good, Bad, and Ugly!

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
We've all worked with these types of subject matter experts (SMEs), some more challenging than others. Do you know how to characterize the SMEs on your team? What is the best way to work with these different types. Learn the top 10 tips when working with SMEs for successful results!

Bio
Andrea Moore, CPT, is founder of Performance Support Unlimited. A graduate of Purdue University in industrial engineering, Andrea also holds an MBA from the University Colorado. She has over 20 years of experience as a performance technologist focused on process improvement. Andrea was on the ISPI Board of Directors from 2004-2006 and is currently the chair of ISPI's Certification and Accreditation Governance Board. In 2014 she won ISPI's Outstanding Service Award.


James Morrison and Karen Beisch
Title: Nuclear Change Management

Type: Spotlight (2-hours)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This presentation will share 10 evidence-based leadership tools for effective, lasting culture change, based on experience in initiating a culture of reliability in high-consequence industries. Used to produce significant, sustainable improvements in safety and operational efficiency in nuclear power, health care, and construction, the tools cover all the primary and secondary culture embedding mechanisms and can be easily adapted to support any culture change effort.

Bios
James Morrison has been recognized as a CPT by ISPI since 2003. Since retirement from the US Coast Guard, he has introduced a culture of safety and reliability in the energy and health care sectors. He has presented for ISPI, the North American Electric Reliability Corporation, and the Marine Technology Society. He has been published several times in ISPI's PerformanceXpress.

Karen Beisch is an accomplished human resource professional, experienced with initiating and sustaining culture change in a several organizations. Karen is currently the vice president of Human Resources for a Los Angeles holding company active in five different business sectors. Karen has presented for ISPI and SHRM.



Anne Niccoli
Title: Artificial Intelligence Decisions for Humans: The Dark Side

Type: Spotlight (2-hours)
Track: SPEAKING OF RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
If machine learning and autonomous artificial intelligence decision making continues to exist in a black box, new advancements will revolutionize and disrupt entire industries and society. Future developments will enhance the power of autonomous bots with the capacity to collaborate, learn, and take action—without explanation; subsequently leaving humans in the dark. Although machines can learn how to make autonomous decisions, they cannot explain the reasons or logic and neither can human experts.

Bio
Anne Niccoli’s position is at the US Coast Guard Leadership Development Center. As training specialist, she strives to create curriculum and training programs that cultivate leadership and critical thinking skills for Coast Guard personnel. She holds a doctorate in education and qualifications in Certified Performance Technologist, instructional systems design, and master training specialist. She has presented research studies at several educational and training conferences and has authored articles in education, training, and military publications.

Shawn Overcast and Chelsea Weber
Title: Enhancing Participation in Organizational Design with Technology

Type: Spotlight (2-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
In this session, participants will experience an approach to performance improvement that leverages video conferencing (Zoom) and online mind-mapping tools (Mindmeister) to engage as many stakeholders as possible in the design of solutions to organizational challenges. Presenters will share their experience facilitating these workshops with clients, and lead a demonstration of the approach in which participants will actively experience tech-empowered dialogue and design on a topic related to performance management.

Bios
Shawn Overcast, partner at gothamCulture, is a respected leader in leadership and organizational development, connecting people processes to business impact. She has over 15 years of experience working in human capital departments spanning a variety of sectors and industries and across the scale of small companies to global Fortune 100 organizations. She takes a holistic approach to driving sustainable growth and change, ensuring her clients have continued success far beyond the term of the engagement.

Chelsea Weber, senior associate at gothamCulture, has six years of experience in the field and holds an MS in organizational change management. Her master’s studies focused on developing more robust dialogue and community-generated solutions in organizations. She has designed and facilitated participatory interventions in the public and private sector. She has also worked internationally and bilingually, developing learning events for the US Peace Corps in Panama and the Panamanian Ministry of Education.

Robert Palmer
Title: Performance Coaching and Feedback for Safety Results 

Type: Deep Dive (3-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This presentation is based on proven and valid scientific behavioral protocols. Those protocols involve the use of six types of consequences: three punitive and three reinforcing. Most people only know and use the punitive. Therefore, a philosophical shift is necessary for performance improvement, and that shift is to use reinforcing consequences, not just punitive ones. The use of reinforcement improves performance because it builds trust and drives engagement.

Bio
Robert Palmer has over 18 years' experience in Fortune 25 companies in pharmaceutical and utilities, along with 12 years' experience as a psychology professor specializing in industrial organizational psychology, and seven years' experience as a relationship counselor. He holds a Master of Divinity (MDiv), MS in organizational leadership, and PhD in industrial organizational psychology. Robert's research focuses on performance, safety, leadership, and personality.

Robert Palmer
Title: Building Strength-on-Strength

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Throughout our lives, we face challenging situations that stretch us beyond our capabilities as we experience hurt and failure. In our attempt to survive, we unknowingly make compromises between the external realities we face and the personality strengths we have. A persona is created to present an idea of who we are and to conceal the true nature of who we are. Building strength-on-strength creates competence and confidence to be a fully functioning you.

Bio
Robert Palmer has over 18 years' experience in Fortune 25 companies in pharmaceutical and utilities, along with 12 years' experience as a psychology professor specializing in industrial organizational psychology, and seven years' experience as a relationship counselor. He holds a Master of Divinity (MDiv), MS in organizational leadership, and PhD in industrial organizational psychology. Robert's research focuses on performance, safety, leadership, and personality. Robert is a MBTI Master Practitioner.

Carolyn Peer
Title: Using Artificial Intelligence in Performance Consulting

Type: Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Technologies such as artificial intelligence, machine learning, and predictive analytics are flooding the media. Why should performance consultants care, and how can we harness the power of these new technologies to make our jobs easier? Attend this session to brainstorm, share, and find answers.

Bio
With a background in cognition, neuroscience, and instructional technology, Carolyn Peer built a model early in her career to demonstrate how machines can store, process, and retrieve information in a way that's similar to humans. Carolyn has spent 20+ years finding ways to apply this theory in industries such as high tech, digital marketing, training and education, business intelligence, and human capital management.

Jack J. Phillips
Title: Using Design Thinking to Deliver Results

Type: Spotlight (2-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
The challenge for learning and performance improvement professionals is to ensure that they can maintain or enhance budgets during periods of uncertainty. Major projects and programs that attract executive interest should deliver the results that executives need. To achieve this in an effective way, the concepts of design thinking borrowed from the innovation field can be used to design for the desired results, with eight logical steps.

Bio
Jack J. Phillips, chairman of ROI Institute, is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies and major global organizations. The author of more than 100 books, he conducts workshops and presents at conferences all over the world. He has served on the boards of several businesses, nonprofits, and associations, including ISPI, the Association for Talent Development, and the National Management Association.

Patti Phillips

Title:
The Bottom Line on ROI

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description

This session introduces the concept of return on investment (ROI), the fastest growing metric for evaluating HR and learning and development. Participants are exposed to the ROI methodology, which includes developing objectives, collecting data, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI. Participants quickly see the advantage of using ROI as six types of data are collected and analyzed.

Bio
Patti Phillips is president and CEO of ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking, and research. She helps organizations implement the ROI methodology in over 60 countries. Patti serves as principal research fellow for The Conference Board, people analytics board chair for the Institute for Corporate Productivity (i4cp), board member of the Center for Talent Reporting, and ATD CPLP Certification Institute fellow.

William Piersol
Title: Synergy by Design

Type: Short (1-hour)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Innovation does happen by serendipity. Innovation is created by individuals. It also happens in a purposeful and collaborative manner through the collective effort of many people. The conditions can be created that facilitate collaborative innovation. It is a matter of processes, leadership, an opportunistic mindset, organizational culture, and a willingness to look out beyond oneself. In this session, participants will learn and practice techniques to facilitate the emergence and harvesting of synergies.

Bio
William Piersol is the employee resources and organizational development manager for an international nonprofit organization. He is responsible for all aspects of organizational development, hiring, compensation, benefits, compliance, and personnel development. He has previous public sector experience in operational planning and assessment and holds an MS in instructional and performance technology from Boise State University and MS in communications innovation from Ithaca College.

RK Prasad
Title: Microlearning for Performance Support

Type: Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
The session aims to highlight how microlearning can be a great performance support tool if integrated correctly into an organization's overall training strategy. Attendees will learn where and how microlearning fits in and how they can effectively leverage their existing training content to bring in microlearning interventions. Learning from real-life examples of how organizations are implementing microlearning, participants will understand and ideate different ways to start or improve microlearning in their own organization.

Bio
RK Prasad has 29 years of experience in corporate sales, training, university teaching, and e-learning, the latter as CEO of CommLab India LLP, a top 10 global e-learning company. He has conducted training programs and workshops for clients on digital learning technologies. He holds an MBA and is pursuing a doctorate in technology enhanced learning from Lancaster University, UK. He has spoken at ATD's TechKnowledge conference earlier this year, and has conducted several webinar sessions.

Thomas Rausch and Michelle McBride
Title: Conversations That Change Lives

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Is it easier to think your way into a new way of acting or to act your way into a new way of thinking? Join us for an interactive exploration of this question and the answers uncovered during the seven-year journey of one global company's quest to create a culture of coaching and recognition. We will cover progress, pitfalls, and best practices you might apply in similar efforts to transform leaders and culture.

Bios
Tom Rausch is a coach, consultant, and trainer who has spent the last 10 years helping senior teams and global organizations measure and create their next-level culture of high performance. He holds several certifications in coaching, culture transformation, and whole-system change tools and processes. He is the creator of Coach2Lead, a blended learning program he delivers to leaders at all levels in global organizations. This is his second speaking appearance at an ISPI conference.

Michelle McBride is a consultant and coach with over 20 years of experience developing talent and leadership within a large, global management consulting firm. She has master's degree in organization development, a graduate certificate in organizational and leadership coaching, and additional certifications in assessment tools used in performance coaching and talent development.

Bob Daugherty and Lora Reed
Title: Performance Appraisal: The Changing Nature of Work

Type: Short (1-hour)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
What do the most innovative and successful companies have in common? The way they measure their employees' and teams' performance. Employers and employees have long had love-hate relationships with performance evaluation. This session explores those relationships and how they are changing in times when companies are flatter, competition and collaboration are intertwined, knowledge is shared, and learning is continuous among talented and agile multi-generational teams and strategic partners. Let's discuss best practices.

Bios
Bob Daugherty is executive dean of Forbes School of Business & Technology, Ashford University. Previously, he served as CEO of the Jack Welch Management Institute, where he successfully grew the school and oversaw its merger with Strayer Education. He also served as chairman of Eduventures and CEO of Cognitive Arts, a leading provider of instructional design technology for colleges and universities. He possesses extensive experience teaching and leading university students and corporate clients

Lora Reed is a professor and program chair for the MA/EMA in Leadership in Forbes School of Business & Technology. In addition to teaching undergraduates through PhD learners for about 20 years, she has consulted (training and development) with businesses, nonprofits, and government agencies. In 2009, she was named one of the first three Greenleaf Scholars for her research on retention of 911 emergency communications center employees as related to servant leadership.

Lorie Reichel-Howe

Title: Safe Conversations: Dialogue That Transforms Workplace Culture

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Advanced: Attendees are seasoned practitioners and/or researchers with more than 10 years of experience.

Description
When working relationships are strained, organizations experience lowered productivity, employee underperformance, and negative workplace culture. While conflict is inevitable, when workplaces engage in "safe conversations"—transformative, face-to-face dialogue that uncovers hidden workplace issues—concerns are identified, behaviors addressed, and a positive workplace culture is established.

Bio
Lorie Reichel Howe is founder of Conversations in the Workplace. She leverages over 20 years of expertise in communication and relationship management and equips managers and teams to have "safe conversations"—transformative dialogue that uncovers hidden workplace issues to foster greater innovation, inclusion, and collaboration within the organization. Lorie has a diverse career experience as an educator, leadership development trainer, mediator, and conflict coach.

James Rethaber
Title: Ergonomics: The Human vs. the Work Environment

Type: Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Are you aware of what performance issues are potentially lurking in your physical work environment? The interface of the worker and work environment can be harmonious, chaotic, or a mix of both. Having a better understanding of what ergonomics is and how ergonomics affects human performance will help you to develop "ergonomic eyes" to improve the work environment. Knowing who to include in project teams will also be discussed.

Bio
James D. Rethaber is the director of ergonomics at Fit For Work in San Antonio, TX. He has a BESS in sports medicine, an MS in exercise physiology, an MS in industrial engineering, and a PhD in training and performance improvement. He is a published researcher and presenter at national and international conferences regarding ergonomics and performance improvement. He has completed over 5,000 ergonomic-related assessments for various organizations and industries, as well.

Kenneth Roberts
Title: Integrating Artificial Intelligence in the Workplace—Performance Improvement Convergence

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This session describes an indoctrination process called cognitive performance dynamics linked to worker proficiency in those work environments leveraging artificial intelligence. The work environment for highly skilled workers is changing as intelligent work aids and devices are introduced as productive modalities. The need for creativity, innovation, and speed has driven employers to seek new ways to evaluate worker performance and retain top talent amid advancing technology. Participants will receive worker behavioral requirements to drive worthy performance.

Bio
Kenneth Roberts, CPT, is a senior organizational effectiveness consultant and researcher. He is an expert in performance improvement methodology, organizational development, change management, and human behavior. He received an Excellence Award in Doctoral Research from ISPI in 2016 and is at the forefront of adopting artificial intelligence as a performance improvement practice and depicting how the integration of artificial intelligence in the workplace affects worker productivity. He is respected by his peers in his field of study.

Daniela Robu and John Lazar
Title: Collaborative Platform: Journey from Innovation to Transformation

Type: Short (1-hour)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Designed for the knowledge worker, the collaborative platform development involved the exploration of best strategies to navigate from innovation to system transformation while enhancing the change capabilities, knowledge, and performance management. This session will provide you with a storyboard with chapters of the journey, while presenting the methods and tools that were applied to achieve the intended outcome. The objective is to equip you with a complete set of tools that is relevant in implementing innovation.

Bios
Daniela Robu, CPT, has been working in academic, business, and health care environments for more than 25 years focusing on education, learning, research, biomedical engineering, knowledge management, and applying strategies aligned with performance improvement principles to achieve the projected results. Daniela has a Master of Science degree in biomedical engineering from the University of Calgary, Canada, certification in e-learning, adult learning (U of Calgary, Canada), Certified Performance Technologist (ISPI), Certified Return on Investment Professional (ROI Institute).

John Lazar has been an NSPI/ISPI member since 1981. He has presented at the last four ISPI EMEA conferences. He coaches and consults to companies about leadership and management practices, communications, organizational change, and performance improvement. As a master’s, certified coach, John works with leaders and their teams, shifting mindsets, developing effective practices and improving business results. He received his master’s in clinical psychology from University of Illinois at Chicago. John is a lifelong Cubs fan.

Kerry Romine and John Turner
Title: The Chessboard Model: Organizational Learning and Development

Type:
Short (1-hour)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Building on the team emergence leadership development and evaluation model (TELDE), this session presents a new approach in explaining the relationship between interacting units of a larger organization. Organizational culture and strategic planning are introduced as mediating factors that help drive the activities of the interacting units.

Jae Schroeder
Title: Artificial Intelligence in the Workplace

Type: Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
Business organizations are exploring the more recent external business trend of how artificial intelligence and the human workforce can work together to increase overall productivity in today's knowledge economy. This session focuses on how artificial intelligence and humans can work together to provide organizations with a competitive advantage. This competitive advantage is presented in a new theoretical model and is termed the human-AI cognitive tasks model.

Bio

Jae Schroeder is a doctoral student at the University of North Texas in the Applied Technology & Performance Improvement (ATPI) program at the College of Information. His research interests include teams, team cognition, leadership, leadership development, and performance improvement. With 15+ years of experience, Jae is currently employed at a NYSE financial service firm in the Dallas-Fort Worth area where he applies evidence-based techniques from the fields of team science, leadership, and training and development.

Jae Schroeder

Title: Becoming a First Team in a VUCA World

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
For organizations to be right in a VUCA (volatile, uncertain, complex, and ambiguous) business environment, leaders must operate more collaboratively with their peers across multiple different functions. However, they often mistakenly prioritize the needs of their direct team above the needs of their peers, which can create silos and disunity in the organization. This session demonstrates a case study where the presenter helped an executive team break down silos and disunity by becoming more of a first team.

Bio

Jae Schroeder is a doctoral student at the University of North Texas in the Applied Technology & Performance Improvement (ATPI) program at the College of Information. His research interests include teams, team cognition, leadership, leadership development, and performance improvement. With 15+ years of experience, Jae is currently employed at a NYSE financial service firm in the Dallas-Fort Worth area where he applies evidence-based techniques from the fields of team science, leadership, and training and development.

Janice Simmons
Title: Creating Mini Leadership Curricula that Work!

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description 
Leadership wants high-impact learning fast, at little cost, and in small chunks that can be done anywhere. How do you design modules and curricula that inspire leaders to actions and help them learn real skills? In this session we will explore tips, tools, and examples of modules and curricula that work. You will get a jump-start on designing your own mini leadership module to take back to your organization and ideas for effective implementation.

Bio
Janice Simmons is an organizational development practitioner with 25 years implementing solutions that help organizations achieve their goals. She was an executive at Fortune 100 companies (Eli Lilly, Johnson Controls, Blue Cross Blue Shield) where she was responsible for learning and organizational development. Today she is a senior principal at Accenture in their OD and Strategy practice. Her PhD is in instructional systems technology, Indiana University, and she has a certificate in neuroscience from the NeuroLeadership Institute.

Joe Slatter and John Lazar
Title: Self-Leadership and Change by Design

Type: Deep Dive (3-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
How do we design new behaviors and capabilities for ourselves for a "new normal," where alternative mindsets, perspectives, and arguments are not only more common, they are desperately needed? How do we engage in ways that influence and inspire those we work with to collaborate better? This session is an interactive, principles-based journey to shared context, content, and method. Participants will gain access to practical, elegant, fun, powerful principles, concepts, and methods for enhancing self-leadership.

Bios
Joe Slatter is an engaging speaker, expert facilitator, consultant, designer, and thought leader on collaboration. Joe is passionate about helping individuals and organizations of all kinds to achieve and maintain high performance through smart design and sustainable, continuous improvement. He holds a design patent for a device used to support meta-collaboration. Joe has lived in six countries and worked extensively with global, cross-functional, highly distributed, and multiorganizational teams at and across all levels, from CEO/owner to field staff.

John Lazar has been an NSPI/ISPI member since 1981 and presented at the last four ISPI EMEA conferences. He coaches and consults to companies about leadership and management practices, communications, organizational change, and performance improvement. As a master’s certified coach, John works with leaders and their teams, shifting mindsets, developing effective practices, and improving results. He received his master’s in clinical psychology from University of Illinois at Chicago. He is a lifelong Cubs fan.

Louise Stenberg and Amina Ahmad-Shehu
Title: Improving Complex Health Systems in Nigeria

Type: Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Learn how systems and network strengthening approaches were used to improve health and social service delivery in Nigeria, and consider applications for your work. These methodologies were adapted with users and key system actors based on the needs of three different systems, with quality improvement and continuous feedback incorporated into the approach. Participants will be able to learn the approaches and develop ideas on how to utilize them in their own work, organizations, and systems.

Bios
Louise Stenberg, senior adviser for capacity development at Pact, supports a portfolio of programs across Africa and Asia. She is responsible for training staff and partners; collecting and analyzing organizational performance data; and designing and leading participatory processes to map, analyze, and strengthen networks and systems. Previously, she worked to build the capacity of the public health system in Minnesota, creating and facilitating communities of practice on quality improvement, performance management, and meeting national standards.

Amina Ahmad-Shehu is a senior health technical director. She provides management and technical leadership for the health portfolio and ensures quality health programming with an emphasis on measurable outcomes using data and best practices. She is a medical doctor with an MSc in public health from the University of London School of Hygiene and Tropical Medicine. She has over 15 years of experience in the health sector, including health system strengthening and integrated health services.

Scott Stewart, Brett Gary, Claire Davenport
Title: Bringing Governance to Performance Improvement Product Lines

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
The Coast Guard has numerous pockets of performance improvement practice that are geographically and organizationally isolated. There is little in way of guidance to standardize processes and outcomes, resulting in inconsistent quality, inefficiencies, and a fractured community of practice. This presentation will describe the Coast Guard's efforts to formally manage and govern performance improvement product lines across the enterprise and to build a vibrant, cohesive community of practice—all while fostering creativity and innovation.

Bio
Scott Stewart is a retired Coast Guard commander and a '00 graduate of Indiana University (MSEd). He has extensive experience in managing performance improvement efforts at both the project and programmatic levels. He now manages the Coast Guard Advanced Distributed Learning product lines at the Performance Technology Center at Yorktown, Virginia.

Stephen H. Stull
Title: Performance Improvement Factors in an Emerging Market

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This presentation reviews a study exploring if the sequence of factors identified in Gilbert's behavior engineering model for improving workplace performance deficiencies is appropriate in an emerging market context, and testing a self-assessment diagnostic instrument for rating performance factors in the workplace. We will discuss conducting research in a multilingual, conflict environment; examine a self-assessment instrument for rating performance improvement factors; and assess the analysis of results and findings.

Bio
Stephen H. Stull is experienced in banking, consulting, and international development project management, providing training and advisory assistance in financial management, capacity building, and performance improvement, with a focus on emerging markets in South/Southeast Asia, the Middle East, and Central Europe. He completed a PhD program in education, with a specialization in training and performance improvement at Capella University. His dissertation, “A Study of Performance Improvement Factors in Afghan Businesses,” received ISPI's 2017 Distinguished Dissertation Award (3rd place).

Will Thalheimer
Title: New: 15-Level Model of Learning Evaluation

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Learning evaluation is critical in supporting effective learning-to-performance efforts, and yet learning-evaluation models, especially the Kirkpatrick 4-level model, often prompt ineffective learning-evaluation practices. At a minimum, our models should convey certain principles, for example: Measuring attendance is inappropriate; measuring knowledge is insufficient; capturing the importance of remembering, decision making, and performance are critical. The presenter, creator of the innovative performance-focused learner-feedback approach, will lead a discussion of his 15-level model of learning evaluation.

Bio
Will Thalheimer has worked in the learning and performance field for 30 years, the last 19 doing research-based consulting on learning and performance. He is the author of the award-winning book Performance-Focused Smile Sheets. He is often invited to give keynote presentations at conferences in our field. He has been invited to give a Master's presentation and twice he has been asked to do "encore presentations" at the ISPI annual conference.

Will Thalheimer
Title: Radically Better Data from Learner Evaluations

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
How many times are we going to redesign our learner-feedback questions and still find ourselves where we began: with numbers that just do not add up? Scientific research confirms our suspicions. Smile sheets are practically uncorrelated with learning results! Fortunately, there is a new methodology that transforms learner feedback into data that works. The presenter will share wisdom from his experiences helping companies build radically improved learner-feedback questions based on his award-winning book, Performance-Focused Smile Sheets.

Bio
Will Thalheimer has worked in the learning and performance field for 30 years, the last 19 doing research-based consulting on learning and performance. He is the author of the award-winning book Performance-Focused Smile Sheets. He is often invited to give keynote presentations at conferences in our field. He has been invited to give a Master's presentation and twice he has been asked to do "encore presentations" at the ISPI annual conference.

Samantha Thomas and Jason Thomas
Title: The Care and Feeding of SMEs

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This interactive session will help you prepare for interactions with subject matter experts (SMEs) by asking open-ended questions, gathering information, and using their time in the most efficient way possible. Upon completion, learners will have a customized set of best practices and sample agenda to use in meetings to make the best use of the experts in their organization.

Bios
Samantha Thomas is an instructional designer and facilitator with 15+ years of experience developing and implementing training solutions for learners in corporate settings, elementary education, and many others. She currently works as an instructional design consultant with NASWA, focused on creating learning solutions for the US Department of Labor. Personable and adaptable to new situations and expectations, she is a credentialed, experienced, and competent professional in the learning and performance improvement industry. She is diligent and a smart thinker with an array of skills and abilities.

Jason Thomas is an instructional designer and educator with 10+ years of experience developing and implementing training solutions for learners in corporate settings, public education, and informal training settings. He currently works for Earth's most customer-centric company, Amazon.com. His position is focused on creating learning solutions for Amazon Customer Service for the Americas. His specializations include ADDIE, e-learning, Adobe Captivate and Articulate products, instructor-led training, collaborative learning, learning management system administration, emerging technologies, asynchronous learning, and instructional technology.

Arielle Turner
Title: The Influx and Evolution of E-HRM

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This session provides a guided discussion on the influx of electronic methods within human resource management (E-HRM). With the continuance of emerging technologies, this session will provide beneficial information to participants by providing them with new knowledge regarding both the transformation of human resource management, as well as how it provides users with a streamlined and concise method of work performance.

Bio
Arielle Turner is a doctoral candidate at the University of North Texas. She has experience in human resource development and E-HRM. With this experience, along with excellent presentation skills, Arielle will bring the audience into the open dialogue conversation, making for a memorable roundtable session.



John Turner, Belia Nel, and Alaina Doyle
Title: Critique of ISPI's Principles Using Complexity Theory

Type: Short (1-hour)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
We look at ISPI's principles from the perspective of complexity theory. Organizations are complex adaptive systems that operate in dynamic and ever-changing environments due to today's complexity (e.g., globalization, information overload, technological advances). To manage in such an environment, organizations are forced to operate on the “edge of chaos,”  constantly changing organizational structures to meet changing environmental threats. This critique assesses ISPI's 10 principles with the demands of today's complex environment.

Bios
John R. Turner is an assistant professor at the University of North Texas. His research interests include teams, team cognition, knowledge management, performance improvement, leadership, theory building, complexity theory, multilevel models, and meta-analysis techniques. He has published articles in multiple academic journals: Advances in Developing Human Resources, Journal of Information and Knowledge Management, Journal of Knowledge Management, Performance Improvement, and Performance Improvement Quarterly (PIQ). He is also the associate editor for PIQ.

Belia Nel has an almost 20-year track record in executive training, focusing on human resources development and management development. She is the founder and CEO of Improved Performance Specialists, which specializes in performance management, performance improvement, and individual performance coaching. She is a member, past president, and the current South African spokesperson for ISPI. She is also a recent recipient of International Leadership and Service Excellence awards from ISPI.

Alaina Doyle is currently a doctoral student at the University of North Texas in the Applied Technology and Performance Improvement (ATPI) program.




John Turner, Jeff Allen, and Arielle Turner
Title: Meet the Performance Improvement Quarterly Team

Type:
Short (1-hour)
Track: SPEAKING OF RESEARCH
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This session is designed for scholars and practitioners who are interested in finding out more information about publishing in Performance Improvement Quarterly (PIQ). Also, participants will have the opportunity to meet the editor of PIQ, Jeff Allen, PhD; the associate editor, John R. Turner, PhD; and the assistant to the editor, Arielle Turner.

Marketing
Meet the editor of Performance Improvement Quarterly (PIQ) and his team. Learn about the journal, its expectations, and what it takes to get published.

Bios
John R. Turner is an assistant professor at the University of North Texas. His research areas consist of teams, team cognition, knowledge management, performance improvement, leadership, theory building, complexity theory, multilevel models, and meta-analysis techniques. He has recently published articles in Advances in Developing Human Resources, Journal of Information and Knowledge Management, Journal of Knowledge Management, Performance Improvement, and Performance Improvement Quarterly. He is currently the associate editor of PIQ.

Jeff Allen is a regents professor in Information Sciences at the University of North Texas. In addition, he serves as the director of the Center for Knowledge Solutions at the University of North Texas as a leading scholar in learning and performance innovation. He is also the current editor of Performance Improvement Quarterly (PIQ).

Arielle Turner is a doctoral student at the University of North Texas in the Applied Technology and Performance Improvement (ATPI) program. She is the assistant to the editor at Performance Improvement Quarterly (PIQ).

Carlos Viera
Title: Strategic Planning, Implementation, Monitoring, and Reporting

Type: Spotlight (2-hours)
Track: MEANINGFUL WORK: LEADERSHIP & CHANGE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
According to Kaplan and Norton (2006), up to 90% of organizations fail to execute on their strategies. Though the actual figure may be between 60% and 90%, the most important point may be that the most significant inhibitor to business success might be in the execution or the lack thereof. Frontloaded with this information, we set out to design and establish practices to encourage effective implementation, as well as monitoring and reporting of lead/lag measures.

Bio
An experienced scholar-practitioner and presenter, Carlos Antonio Viera currently serves as the director for Planning, Policy Analysis, and Grant Support for Miami Dade College, as well as having served as the district director for the Office Performance Improvement for Miami-Dade Public Schools. He earned a PhD from Capella University from the School of Education with a specialization in training and performance improvement and is recognized with the Second-Place Distinguished Dissertation Award of Excellence.

Steven Villachica and Lisa A. Giacumo
Title: Working Together: Performance Improvement Employers, Academics, and Students

Type: Spotlight (2-hours)
Track: LEARNING & DEVELOPMENT STRATEGIES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Are you an employer looking for specific skillsets in performance improvement graduates? Are you curious about what performance improvement employers want to see in graduates? Are you a faculty member preparing performance improvement practitioners? Let's talk! Let's explore critical PI technical and soft skills, the extent to which employers find them in newly graduated practitioners, and how we work together to graduate workplace-ready practitioners. The presenters will share what their university program has done to improve workplace readiness.

Bios
Steven W. Villachica is an associate professor of Organizational Performance and Workplace Learning at Boise State University. His current research interests focus on bringing academics and industry representatives together to decrease ramp-up time to competent performance in the workplace for newly hired graduates. A frequent author and conference presenter, Steve is a member of ISPI, ASEE, ATD, and AECT. He completed his doctorate in educational technology at the University of Northern Colorado.

Lisa A. Giacumo is an assistant professor of Organizational Performance and Workplace Learning at Boise State University. Her research interests focus on the use of data, instructional design, and digital tools for global training initiatives and performance improvement. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, nonprofits, and non-governmental organizations. Lisa is an ISPI member and has presented at AECT, LINGOs Global Learning Forum, ISPI, and ISPI EMEA.

Scott Weersing
Title: How to Measure a Shift in Culture

Track: ROUNDTABLE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
How would you measure a shift in culture and brand perception? This session will discuss various strategies to determine if a company is moving its culture and brand to the desired future state. We will discuss a strategy used to measure how well a sales organization is moving its culture and increasing the brand perception of its products. We review different practices to determine if people have shifted their views and beliefs.

Bio
Scott Weersing, director of Learning Analytics at GP Strategies, has over nine years of evaluation and measurement experience where he has partnered with clients and stakeholders to evaluate the impact of learning and development programs on workplace performance. Scott is a 2013 ISPI Award of Excellence recipient for human performance intervention and has presented at the 2013, 2014, and 2015 ISPI conferences.

Jennifer Wescott
Title: Prioritizing Training on a Budget

Type: Spotlight (2-hours)
Track: BROADENING YOUR APERTURE
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Organizations of all types—from nonprofit to government to private industry—face tough decisions regarding how to finance and deliver training. This presentation offers a methodology to assist decision makers in budget constrictive environments. Using the methodology developed by the US Coast Guard, participants will be walked through exercises demonstrating how a prioritization scale can be set up and implemented. The results favor training solutions that are based upon human performance technology principles and remove personal bias.

Bio
LCDR Jennifer Wescott graduated from the US Coast Guard Academy in 2004 with a Bachelor of Science degree in management. She received her second Master of Science in instructional systems and learning technologies with a certificate in human performance technology from Florida State University in 2015. LCDR Wescott serves as a training manager and performance analyst at Coast Guard Headquarters in Washington D.C. Her training management focus is in human resources.

Cathy Windschitl and Christi Krautbauer
Title: Applying Design Thinking to a Real-World Performance Challenge

Type: Deep Dive (3-hours)
Track: DESIGNING THINKING: INNOVATION & TRANSFORMATION
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
This highly interactive workshop will teach you the basics of design thinking by throwing you right into a real-world performance improvement problem. We will help you empathize with your internal customers, re-frame how you define problems, generate more ideas than you thought possible, gather rapid feedback about your ideas, and, ultimately, deliver performance improvement solutions with greater certainty of high adoption rate by users and higher level of satisfaction from business partners.

Bios
Cathy Windschitl is a global leader with experience in talent strategy, organization development, and learning and performance management. She has worked closely with business leaders to drive performance and deliver business results in multiple business contexts, industries, and geographies across the world. She has presented on topics including measurement and evaluation, experience-based development, learning agility, design thinking, and application of neuroleadership tools and frameworks. Cathy is currently vice president, Talent and Development, at Thomson Reuters.

Christi Krautbauer is a product innovation manager at Thomson Reuters, leading efforts to apply design thinking to many business problems, ranging from new product development to talent retention initiatives. She has held many roles at Thomson Reuters, previously managing a $10 million line of lawyer marketing products and a team of 20 marketing writers. Christi also chairs Aspire to Lead, Thomson Reuters’ annual women's leadership conference in Minnesota, and serves on the board of two nonprofits.

Gina Wise
Title: Positive Psychology's Character Strengths and HPI Practice

Type:
Short (1-hour)
Track: STUDENT ACADEMIC RESEARCH
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
What is the role of positive psychology's character strengths in the practice of human performance improvement (HPI)? Is there a common profile of character strengths among HPI practitioners? Are there any character strengths unique to HPI practice? In this session, we will review the results of a recent academic study examining HPI experts' character strengths, and explore the implications this research has for HPI practice and future research.

Bio

Gina Wise completed an academic study (dissertation) on the role of character strengths in expert HPI practice as part of her PhD in education (T&PI) program at Capella University. Although the presenter has only limited experience presenting this topic (to dissertation committee), and has never presented any topic to ISPI, she has extensive experience presenting other topics (e.g., quality assurance, training, and education) to US military audiences.

Catherine Zaranis
Title: Laughing Yoga: The Upward Turn

Track: ROUNDTABLE
Level: Beginning: Attendees have little or no knowledge about performance improvement and/or have 1-3 years of experience in the field.

Description
This presentation will explore the benefits of all that laughing yoga can bring—and not just that, but you will leave the roundtable feeling energized and like you have just had a 20-minute run and are on a runner high. No yoga poses—just laughter. Are you ready to laugh?

Bio
Catherine Zaranis is an award-winning learning and performance professional. She teaches Connecting Instructional Systems Development (ISD) and Human Performance Improvement at the University of Maryland Baltimore County (UMBC). Prior to joining the UMBC ISD faculty, Catherine was president of the ISPI Potomac Chapter. She holds a BA in economics from Franklin and Marshall College and an MA in ISD from UMBC. Catherine studied laughing yoga and received her certification from Yogaville in Virginia.

Martin E. Zink and Paul Newton
Title: Fighting the Physics of Human Nature 

Type: Short (1-hour)
Track: TRIED & TRUE PRACTICES
Level: Intermediate: Attendees have studied performance improvement at the graduate level and/or have 4-10 years of experience in the field.

Description
Accelerating schedules is a common practice on projects and programs. And too often we end up finishing later than we had originally planned prior to the acceleration. We use systems thinking aided by simulation to identify a plausible system structure that inter-connects schedule acceleration, productivity, quality, and actual completion date. What are our mental models of system structure, and mindsets underlying our mental models, that lead us to over-accelerate schedules? We conclude with useful recommendations.

Bios
Martin E. Zink, CPT, is a performance technologist in The Boeing Company's Human Resources - Leadership, Learning and Organizational Capabilities (LLOC) organization. He currently leads the LTD Performance Improvement Strategy and the Performance Consulting group. Martin's career emphasis includes human performance improvement and strategic business partnership. Martin has presented human performance technology topics at Seattle Pacific University, University of Washington, four ISPI Performance Improvement conferences, three chapters of ISPI, and The Boeing Leadership Center.

Paul Newton, a systems engineer, is passionate about systems thinking aided by simulation (STim). Paul creates business simulation models and coaches leadership teams to apply systems thinking. He received the 2016 Boeing Technical Journal's Knowledge Management Award for safety and productivity STim. His experience includes simulation modeling, computer simulation development, teaching systems thinking and computer simulation, and structural engineering. Paul is a past board member for E3 Washington, and actively promotes systems thinking in K-12 education.