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Proving the Value of Soft Skills
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Proving the Value of Soft Skills

Serious Challenges for Soft Skills Unfortunately, L&D has faced some challenges to deliver results from soft skills that executives appreciate and understand. In our polling with practitioners, we repeatedly find the following statements to be true based on the perception of these practitioners. To deliver the value that executives need from soft skills, each of the answers should be false.

10/22/2020
When: 22 Oct 2020
11:00 AM - 12:00 PM Pacific Daylight Time
Where: Webinar
United States
Contact: ISPI BABS

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Soft skills programs should perform and deliver results just like other learning programs. If the program is designed to drive business impact, then it should drive business impact. From the impact, the ROI can be calculated. Professionals involved in soft skills programs must be prepared to step up to the challenge of showing the value of major programs and initiatives, not only when impact and ROI are requested, but ideally before the request is made. Five levels of outcomes exist for every soft skills program, which represents a chain of value (reaction, learning, application, impact, and ROI). The challenge is to decide which programs are evaluated at impact and ROI.

Serious Challenges for Soft Skills

Unfortunately, L&D has faced some challenges to deliver results from soft skills that executives appreciate and understand. In our polling with practitioners, we repeatedly find the following statements to be true based on the perception of these practitioners. To deliver the value that executives need from soft skills, each of the answers should be false.