Standard 1: Partner & Collaborate
1.1. Solicit input from customers, clients, and other appropriate parties.
1.2. Develop and implement a strategy for achieving effective relationships with customers, clients, and other appropriate parties.
1.3. Communicate your strategy to staff, customers, clients, and other appropriate parties.
1.4. Evaluate the effectiveness of your strategy and relationships with customers, clients, and other appropriate parties.
1.5. Take action to continuously improve your relationships with customers, clients, and other appropriate parties.
1.6. Document your strategy, actions, and results for building and sustaining effective relationships with customers, clients, and other appropriate parties.
Standard 2: Lead the Department or Organization
2.1 Lead by example; exhibit ethical behavior; take responsibility for your decisions and actions
2.2 Establish clear expectations; set direction; communicate goals, priorities, and align resource allocations with the goals
2.3 Build support by creating and sharing your mutually beneficial vision, goals, and strategic plan.
2.4 Be proactive by taking action, initiating contact, reinforcing others' behaviors, holding others responsible.
2.5 Take actions to continuously improve your ability to provide leadership based on feedback from constituents and customers.
2.6 Lead by example; exhibit ethical behavior; take responsibility for your decisions and actions
Standard 3: Measure Department or Organization Results
3.1 Implement a way to identify measures to evaluate the performance of key processes, staff, suppliers, programs, products, and services.
3.2 Evaluate the performance of key processes, staff, suppliers, programs, products, and services.3.3 Document and share the measurement practices and results.
3.4 Take action to continuously improve your measurement practices.
Standard 4: Market the Department or Organization's Programs, Products and Services
4.1 Develop and implement a marketing plan.
4.2 Document and share your marketing plan.
4.3 Evaluate the effectiveness of the marketing practices.
4.4 Take actions to continuously improve your marketing practices and results.
Standard 5: Manage the Department or Organization
5.1 Develop and implement goals, priorities, resource allocations, and measures in the strategic and business plans that align with both constituent and customer needs.
5.2 Develop and implement performance management and project management systems that align with both the strategic and business plans.
5.3 Document and communicate the plans and systems.
5.4 Evaluate the effectiveness of the plans and systems.
5.5 Take actions to continuously improve the plans and systems
.5.6 Sustained meeting department or organization goals and results for three years over the fast years.
Standard 1: Analyze the Need or Opportunity
1.1 Conduct a study to determine a performance gap, need, or opportunity.
1.2 Describe the discovered or confirmed problem, need, or opportunity in terms of its current and potential impact.
Standard 2: Focus on Results
2.1 Describe the rationale for the proposed solution and justification of the investment.
2.2 Describe the proposed solution's intended impact on outputs, outcomes, or compliance.
2.3 Identify the desired results, baseline measures, and organizational constraints.
Standard 3: Partner or Collaborate
3.1 Solicit input from appropriate parties throughout the process including problem or opportunity identification, developmental testing of the solution's elements, and ongoing evaluation and maintenance.
3.2 Solicit input from parties who are impacted by the current state, who are key to supporting successful change and implementation, who will be impacted by any anticipated changes, whose financial and political support are essential to sustain the solution, and who are in a position to monitor and report on adoption of new behaviors and interim results.
Standard 4: Actualize the Solution
4.1 Document the design of the solution including its elements, the resources required to develop and implement the elements, how and when developmental testing will be conducted, and the implementation strategy.
4.2 Develop or acquire the solution's elements, enabling infrastructure, and support pieces required to ensure parties are engaged, informed, and have what they require to adopt any new behaviors or support.
4.3 Make use of a project plan to manage resources, produce deliverables, and meet deadlines.
4.4 Carry out the implementation.
Standard 5: Conduct Formative Evaluations
5.1 Test the solution's elements to ensure content accuracy, usability, feasibility, and effectiveness.
5.2 Test the solution's required enabling infrastructure to confirm its capacity and utility.
Standard 6: Measure Outcomes and Impact
6.1 Collect data to compare interim results or results at pre-determined milestones with baseline data or goal accomplishment data (target).
6.2 Analyze the data collected to measure change, improvement, and trends.
6.3 Report the results of the analysis to appropriate parties.
6.4 Use the results of the measurement for corrective actions, celebration, and continuous improvement.
Standard 7: Sustain the Results
7.1 Commit resources to maintain the solution and the intended results.
7.2 Use ongoing performance data to improvement elements or the infrastructure.
7.3 Regularly report adoption, trends, and improvements.
Standard 8: Add Value
8.1 Contribute to the sponsors' and users' needs and goals.