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Conducting observational and cognitive interviews is a key skill for anyone who has been charged with finding out how experts do their work and why they make the decisions they do.  The Workbook and Toolkit include a set of questions you can adapt and a protocol for setting up and conducting the process.  You will find out how to avoid common mistakes.  

Objectives:  You will be able to: 

• Follow the guidelines for designing and conducting observational and cognitive interviews 
• Choose questions that get the information you require for your situation  
• Uncover the behaviors and thought processes required to do a task or a series of tasks 

Cost: $59, discounts are available to ISPI and Hale Center Professional Members. 

Materials:  Workbook and QC Guide with job aids you can adapt to your own situation.

This is the first in the mini series on data gathering methods.  Other topics include critical-incident interviews, sociograms, surveys, the  Nominal Group Technique, and the Flanders Interaction Analysis.  Visit UpComing Events to learn more about our offerings.

Session 1: Observation & Cognitive Interviews [May 26th, 3pm CST]
Session 2: Critical-Incident Interviews [June 2nd, 3pm CST]
Session 3: Sociograms [June 9th, 3pm CST]
Session 4: Surveys [June 16th, 3pm CST]
Session 5: Nominal Group Technique [June 23rd, 3pm CST]
Session 6: Flanders Interaction Analysis [June 30th, 30m CST]